We are:
Maven Group, LLC. was formed to bring experience fueled ingenuity to advancing our customer missions and goals through strategic use of technology. We have developed a niche for bringing an independent, informed perspective to assessment of our customer's infrastructure, innovative portfolio solutions, and targeted support for the implementation of those solutions.
You are:
An IT Specialist I who thrives on ensuring technology is optimized for citizen experience and operation efficiencies.
Your job may engage skills and knowledge such as:
- Working knowledge of basic capabilities of computer hardware and software.
- Ability to maintain inventories and use ticket systems.
- Ability to prepare clear and concise written documentation.
- Ability to establish and maintain effective working relationships.
- Strong customer service skills.
Examples of work you may perform include:
- Assisting with installation of basic hardware and software.
- Operating and configuring basic hardware and software.
- Performing initial diagnosis of simple computer or peripheral problems.
- Coordinating warranty repairs with hardware manufacturers.
- May participate in testing and debugging of hardware and software and documents completed work.
- Following change management procedures.
- Performing password resets in a helpdesk setting and establishing user profiles and environments.
- Maintaining hardware and software inventories.
- Performing related duties as required.
Specific Qualifications
EDUCATION/EXPERIENCE
- High school diploma or equivalent.