We are:
Maven Group, LLC. was formed to bring experience fueled ingenuity to advancing our customer missions and goals through strategic use of technology. We have developed a niche for bringing an independent, informed perspective to assessment of our customer's infrastructure, innovative portfolio solutions, and targeted support for the implementation of those solutions.
You are:
An IT Network Administrator IV who thrives on supporting the network infrastructure critical to the flow of data and tech enabled operations.
Your job may engage skills and knowledge such as:
- Advanced knowledge of computer systems and capabilities.
- Advanced knowledge of system design and analysis procedures.
- Experience in using ticket and inventory systems.
- Thorough knowledge of network and IT systems troubleshooting techniques.
- Demonstrated ability to learn customer support processes and techniques.
- Strong customer service and analytical skills.
- High attention to detail.
- Highly self-motivated and directed.
- Ability to prioritize and execute tasks under pressure.
- Ability to implement policies and procedures for customer support.
- Ability to communicate effectively, orally and in writing.
- Ability to establish and maintain effective working relationships.
- Demonstrated ability to lead or mentor.
Examples of work you may perform include:
- Analyzing network activity and problems to discover and prevent systematic errors.
- Assisting with technology planning through ongoing research.
- Designing and supporting VoIP infrastructure.
- Designing, documenting, implementing, monitoring, diagnosing, and correcting problems in a mixed-vendor LAN/WAN network.
- Documenting network problems and resolutions for future reference.
- Ensuring planned testing activities are performed and technical criteria are met.
- Managing large-sized projects according to budgets and schedules.
- Monitoring network utilization, trending, and capacity planning.
- Performing network security design and integration.
- Remaining current on emerging technologies.
- Selecting, deploying, and using appropriate tools for reporting and routing of IP telephony traffic.
- Overseeing new and existing equipment, hardware, and software upgrades.
- Planning and implementing improvements, modifications, or replacement of network infrastructure components.
- Designing, setting up, and configuring complex routing and switching environments.
- Designing, setting up, and configuring complex wireless networking.
- Documenting, tracking, and monitoring network problems.
- Ensuring network connectivity of all servers, workstations, telephony equipment, and other network appliances.
- Evaluating and modifying network performance.
- Maintaining thorough understanding of Internet basics (DNS, Security, IP Routing, DHCP, VPN, etc.).
- Maximizing network performance by monitoring, troubleshooting, scheduling upgrades, and collaborating on optimization.
- Monitoring and analyzing network performance issues and implement performance tuning.
- Performing on-site analysis, diagnosis, and resolution of complex network problems.
- Planning and monitoring installation of network systems.
- Providing guidance to junior team members.
- Providing advanced level network support and troubleshooting.
- Serving as technical lead for small to medium network projects.
- Securing network systems by enforcing security policies.
- May coordinate with vendors and enforce change management procedures.
- May supervise staff, assign work, review tasks, and ensure effective resolution of issues.
Specific Qualifications
EDUCATION/EXPERIENCE
- Bachelor’s degree in computer science AND two (2) or more years of experience in computer or network support, programming or analysis, or database administration
OR - Associate’s degree in computer science or college-level coursework that includes 15 computer science credits AND four (4) or more years of experience in computer or network support, programming or analysis, or database administration
OR - Six (6) or more years of experience in computer or network support, programming or analysis, or database administration.