Parsyl is an insurance technology company that delivers data-driven cargo insurance solutions for essential supply chains including vaccines and medicines, perishable foods and other sensitive goods. Our mission is to end the days of “ship and pray” and build a world where everyone, everywhere can trust the quality of the goods they rely on, from the foods they eat to the medicines they need. 

We are working to achieve this by combining smart sensors, data insights, and data-driven insurance to improve risk resiliency and safeguard goods in transit and storage. This unique combination of IoT and insurance means our customers can use data to make supply chains more transparent, safe and sustainable - better for people and the planet. 

In response to the Covid-19 pandemic, Parsyl led the formation of the Global Health Risk Facility, the world’s dedicated insurance solution for distributing Covid-19 vaccines and other essential health products around the globe. 

Where you fit in:

We are looking for an operational leader to manage and improve our daily hardware operations while developing a hardware operations strategy that scales with our growing business. In this position, you’ll put in place and manage fulfillment processes, provide technical support to customers, implement effective quality assurance protocols and manage hardware product life cycles. You’ll have the opportunity to work cross-functionally to ultimately provide our customers with a world-class experience. 

You’re a good fit for this position if you have a great understanding of warehousing procedures, have experience with building and shipping hardware products and developing complex systems that scale, enjoy spending time in the details and a passion for excellent customer service. 

What you’ll get to work on:

• Put in place and manage efficient and effective hardware operations, fulfillment and technical support processes to ensure an excellent customer experience. 

• Collaborate with the Director of Manufacturing to develop Parsyl’s long-term strategy for device fulfillment and technical support. 

• Maintain and organize all products, materials and tools in the warehouse while keeping it clean, tidy and presentable to visitors and customers.

• At all times, assure that all required products, materials, and tools are available and in stock at appropriate quantities to prevent delays to fulfillment.

• Lead and maintain accurate hardware fulfillment documentation related to assembly, debug, validation, etc. that can be used internally and externally. 

• Work with sales and customer success teams through customer onboarding, technical issue resolution, RMAs, deployments and other initiatives as required to support an excellent customer experience.

• In collaboration with the Hardware Operations and Fulfillment Associate, fulfill sales or work orders by building, profiling, programming and shipping products directly.

• Work with the Hardware Operations and Fulfillment Associate to monitor and maintain inventory levels. 

• Work with overseas suppliers, build relevant relationships with counterparts, develop or implement best practices, coordinate logistics and attend evening meetings as required.

• Implement and maintain effective quality assurance protocols throughout the hardware fulfillment process. 

• Lead initiatives around logistics, procurement, and production, including:

• Airline and Carrier Approvals

• Shipments/Returns/RMAs

• Ongoing logistics strategy, shipping vendor management, ongoing rate monitoring and negotiation

• Manage product lifecycle from mass production through end of life, communicate with the factory, vendors, partners, suppliers, and customers when needed.

• Work with engineers in managing reported quality issues, failures, connectivity issues,  and critical issue debugging as required.  

• Work as level one technical support, collect and compile all relevant information to support engineers to determine the root cause of issues, when required.

Qualifications:

• 5-7 years experience in warehousing, fulfillment, and/or technician role. 

• Strong attention to detail, task prioritization and time management skills.

• Demonstrated experience developing and managing complex processes that scale.

• Experience troubleshooting technical issues and responding to customer needs.

• Skilled at cross-functional collaboration and stakeholder management. 

• Experience adhering to safety and quality standards.

It’s a plus if you also have…

• Experience with Netsuite.

• Experience with hardware manufacturing with overseas manufacturers.

• Experience working at an IoT company.

• Experience working with international shipping.

• Experience with customer support or customer success

Qualities We Look For:

• Mission -- You are highly motivated and inspired by our mission to improve health and save money for people across the globe.

• Grit -- You bring determination and a strong will to the challenges and opportunities that come with being at an early stage.

• High Standards -- You take pride in your work and are highly accountable. 

• Curiosity -- You are energized by finding creative solutions to new situations. 

• Self-Starter -- You are ambitious and take initiative, and thrive in environments with minimal supervision. 

• Humility -- You approach your work with humility and a willingness to collaborate and learn from those around you in order to produce the best outcome.

Compensation and Benefits:

• Market competitive salary with an anticipated base compensation range of $85,000 - $115,000. Actual salaries will vary depending on a candidate’s experience, qualifications, and skills.

• Early-stage stock options

• Medical, dental, and vision insurance

• 401(k) including company match

• Unlimited vacation policy

• Company “Closures” - quarterly mental health days, week-long summer closure, two-week long winter closure

• Paid sabbatical program

• Flexible hybrid work environment

• Monthly wellness and commuter benefit

• Home office set-up benefit

• Significant career growth opportunities

• Continuing education stipend

• Relocation assistance available