Location

On-site, Johannesburg, South Africa

As an AWS Solutions Engineer, you will assist in maintaining existing development operations in the AWS cloud, assist in the monitoring of our cloud-based systems, primarily leveraging AWS Cloudwatch. Your role involves providing technical support, monitoring system metrics, and collaborating with various teams to enhance system reliability and efficiency.

This role is pivotal in maintaining the reliability and performance of our cloud-based systems and you will actively contribute to the continuous improvement of our AWS practices.

What your day will look like

Provide technical support for cloud-based systems, focusing on AWS Cloudwatch functionality.
Actively monitor system metrics, analyze logs, and identify potential issues to ensure system stability.
Analyze CloudWatch metrics and delve into both AWS and other environments to conduct a root cause analysis and resolve the underlying causes of issues.
Collaborate with cross-functional teams to implement solutions that improve system performance.
Respond to alerts and incidents, troubleshoot issues, and provide timely resolutions.
Assist in planning and implementing configurations for optimal monitoring.
Stay updated on industry best practices related to cloud monitoring and implement them as needed.
Participate in on-call rotations to address critical incidents outside regular business hours.
Communicate effectively with team members, stakeholders, and clients on system status and issue resolutions.
Contribute to the documentation of monitoring processes and best practices.

What we are looking for

Proven experience in supporting cloud-based systems, with a focus on AWS Cloudwatch, Lambda, ECS/EKS, Terraform, Cloudformation.
Strong understanding of cloud computing concepts and infrastructure.
Familiarity with scripting languages such as Python or Shell scripting.
Experience with log analysis, metrics collection, and monitoring tools.
Strong communication skills, both written and verbal.
Ability to work collaboratively in a team and independently.
Certifications in AWS or relevant cloud platforms are a plus.

About OTTera

OTTera, a distinguished white label OTT service provider, with its headquarters in Los Angeles, draws upon a rich 14-year legacy of experience. We excel in providing customized OTT application and FAST channel development, global distribution, comprehensive monetization solutions, and everything in between to clients worldwide. With a team of over 50 spanning multiple continents, we provide a diverse range of thought, direction, and leadership.

At OTTera, we are actively seeking enthusiastic individuals to join our dynamic team. We welcome those who are passionate about contributing fresh perspectives, enhancing our capabilities to execute ongoing projects, and embracing the ever-changing challenges of our industry. Be a vital part of our mission to shape the future of content through our agile methods, strategic foresight, and expertise in this field.

Our core team is headquartered in heart of Los Angeles, and we have multiple team members around the world, including Mexico City, Sao Paulo, Delhi, New York, Paris, Dubai, Shenzhen, Cape Town, London, and Montevideo.

Culture

We pride ourselves on diversity and working with a worldwide team of people from different backgrounds. We have a very collaborative engineering team — we have formal standups twice a week, but also frequent informal standups and rubber-duck sessions to help chat through those sticky little issues we all run into. This is a fast-paced, dynamic environment — there are a lot of moving parts and a lot of different initiatives going on at once. Looking for folks that are organized, flexible, able to self-direct, ask the necessary questions, and help us keep building this amazing rocket as we’re flying it!