Location                                  

Brazil, On-site


As a Support Engineer, your primary responsibility is to ensure the optimal functioning of our products by delivering first-level technical support to end-users and internal support team.

You will actively engage in addressing software-related issues, collaborating with cross-functional teams to contribute to product improvement projects and ensuring prompt fault resolution. Additionally, you will actively contribute to projects aimed at improving business functionality and efficiency.


What your day will look like

  • Provide first-level technical support in an IDE to locate any affected code and suggest solutions for a more senior team member’s review, feedback, and approval.
  • Communicate effectively with internal team members, keeping them informed of issue resolutions and task updates.
  • As time permits, you will work on operational projects in our engineering backlog.


What we are looking for

  • Proven experience in providing technical support for software products.
  • Root Cause analysis, information design, system evaluation skills.
  • Strong problem-solving skills and the ability to address technical issues in a timely manner.
  • Basic understanding of programming languages, with knowledge in languages such as NodeJs, PHP is a plus.
  • Familiarity with software concepts and protocols.
  • Familiarity with common frameworks for preferred languages; Laravel, Drupal, Django, RoR, SailsJS, ReactJS.
  • Good communication skills, both written and verbal with proficiency in spoken English.
  • Ability to collaborate effectively within a team and across different departments.
  • Customer-centric mindset with a focus on delivering high-quality service.
  • Adaptability and willingness to learn new technologies as required.

About OTTera
OTTera, a distinguished white label OTT service provider, with its headquarters in Los Angeles, draws upon a rich 14-year legacy of experience. With a large team spanning multiple continents, we provide a diverse range of perspective, background, and leadership.We excel in providing customized OTT application and FAST channel development, global distribution, comprehensive monetization solutions, and everything in between to clients worldwide.

Culture
We’re a proudly diverse, global team that values collaboration, inclusion, and a wide range of perspectives. Our work culture is built on open communication — we hold formal standups twice a week, along with regular informal check-ins to support each other and tackle challenges as they come up.

This is a fast-paced, dynamic environment with multiple initiatives moving forward at once. We’re looking for individuals who are organized, adaptable, and self-motivated — people who ask the right questions, take initiative, and are excited to help us expand our footprint in the streaming space and shape the future of digital content.