• Processes correspondences; answers telephone calls; responds to email requests; sends welcome packages and top donor thank-you packages; etc.
• Secures and records new donor data from event registration. 
• Creates and maintains data that accurately detail the full record of donor transactions and relationships.
• Acknowledges gifts and pledges in a timely manner.
• Ensures that donors are properly receipted for their gifts as needed.
• Coordinates with the Finance Department for gift reconciliation; correct channeling of funds; invoicing and periodic reconciliation of accounts relating to donor stewardship.
• Maintains pledge reminder schedule (in collaboration with Finance).
• Engages in prospect research activities on behalf of IRUSA.
• Serves as organizational expert in using the customer relationship management system to utilize reporting and other functionalities to system’s potential.
• Identifies donor issues and addressed them through resolution and follow-up. 
• Identifies opportunities for improvement and communicates them to supervisor.
• Performs other duties as assigned.

• Bachelor’s degree or equivalent combination of education and work. 
• A minimum of one year of customer service experience. 
• Fluency in English, with bilingual skills preferred.
• Excellent interpersonal communications skills, both verbal and written.
• High-caliber customer service abilities, with the ability to represent the organization in a very positive manner.
• Must exhibit attention to detail and effective problem-solving skills.
• Should be self-directed, yet still comfortable working in a team environment.
  
• Ability to work autonomously in a changing environment while keeping supervisors appraised of problems, opportunities, progress and other issues.
• Must possess appreciation for and aptitude in creating donor stewardship processes.
• Ability to manage multiple projects simultaneously and achieve objectives.
• Ability to work independently and in a team.
• Strong time management skills and ability to meet goals and deadlines.
• Proficiency in MS Office, including Excel and Word.
• Must be eligible to work in the United States.

Islamic Relief USA is committed to taking a zero tolerance approach, which means acting on every allegation in line with agreed procedures. IRUSA representatives must adhere to the organizational values: Sincerity, Excellence, Compassion, Social Justice, and Custodianship. In accordance with these values, IRUSA operates and enforces policies on Safeguarding, Code of Conduct, and Anti-Harassment and Discrimination.