Job Title: Orphan Services and Stewardship Specialist
Status: Full-time
Location: Alexandria, VA
Division: Funds Development
The position is responsible for processing information through the organization’s database, regarding donor sponsorships of orphans; for responding to customer/donor inquiries; and for other administrative procedures related to the orphan sponsorship program.
Essential Duties and Responsibilities:
• Processes donor sponsorships for orphans that are received via telephone, mail and website.
• Processes new donor sponsorships, renewals, cancellations and gifts using Salesforce CRM and other report mechanisms.
• Responds to customer requests for information and inquiries through email and via telephone.
• Updates and maintains sponsorship data and generates reports.
• Sends annual reports to donor sponsors.
• Communicates and liaises with other departments.
• Maintains established shipping/receiving procedures and schedules for orphan data files.
• Performs other duties as necessary.
Qualifications and Competencies:
• High school diploma or GED.
• Minimum 1 year experience in prior administrative role using MS Office products.
• Intermediate technical proficiency in MS Office applications, with focus on Excel working knowledge.
• Must possess excellent telephone customer service orientation, with the ability to represent the organization in a very positive manner.
• Must possess excellent interpersonal and oral communications skills, with a strong customer service focus.
• Must exhibit sharp attention to detail and the ability to manage multiple priorities that are moderate in nature.
• Must exhibit effective problem-solving skills.
• Should be self-directed, yet still comfortable working in a team environment.
• Prior database and/or CMR database experience (Raiser’s Edge software).
• Prior Call Center or telephone customer service experience preferred.
• Must be eligible to work in the United States.