Title:     Assurance, Transfer, and Travel Coordination Specialist - USRAP

Status: Full-time (temporary - end (September 30th, 2025)

Location: Virginia

Division: Programs  

 

Position Summary:

The Assurance, Transfer, and Travel Coordination Specialist manages key functions within the R&P Program, focusing on assurances, transfers, and travel coordination. This position ensures timely and accurate case processing, effective communication with IRUSA field offices and external partners, and adherence to program requirements. The Specialist delivers regular updates, provides training to staff, supports proposal development, and contributes to process improvements and quality assurance efforts. Reporting to the National Pre-Arrival, Allocation, and Processing Manager, the Specialist collaborates closely with both internal and external stakeholders.

 

Essential Duties and Responsibilities:

  • Assurances: Oversee initial assurances for incoming refugee cases, ensuring that case biodata is accurate and up-to-date Ensure that assurances are processed within the timelines required by PRM. Serve as a liaison between affiliates and RPC when needed. Manage the assurance mailbox to maintain clear and effective communication with affiliates regarding assurances
  • Transfers: Coordinate pre- and post-arrival case transfers, managing inquiries and requests through shared mailboxes and ensuring timely responses to field offices and Resettlement Support Centers (RSCs).
  • Travel Coordination: Manage IOM travel arrangements for R&P arrivals, including handling notifications, re-bookings, delays, deletions, and travel-related incidents.  Manage relevant mailbox efficiently and ensure affiliates are informed of critical travel changes.
  • Ensure compliance with PRM guidance and R&P program requirements for all case processing, including assurances, transfers, and travel coordination.
  • Develop, update, and maintain Standard Operating Procedures (SOPs) related to these functions, ensuring that they are clear and accessible to staff.
  • Facilitate training webinars and develop online learning modules to assist staff in understanding system functionality and process guidelines.
  • Support grant proposal writing and other reporting efforts as needed.
  • Have knowledge of information systems such as IRIS, ETO, and START, and provide feedback for functionality improvements.
  • Collaborate with the Data Quality and Visualization team to track core processing metrics, ensuring high-quality program delivery.
  • Analyze trends and report areas of concern or potential process improvements to the National Pre-Arrival, Allocation, and Processing Manager.
  • Assist the Resettlement team with tasks such as annual headquarters monitoring, and other duties as assigned.
  • Performs other duties as assigned.
     

Qualifications and Competencies: 

  • Bachelor’s Degree required; advanced degree preferred.
  • 4+ years of experience in refugee resettlement or a related field, with knowledge of the US resettlement program.
  • Strong proficiency in Microsoft Office (Excel, Adobe), and familiarity with IRIS, WRAPS, and START systems.
  • Excellent communication skills, with the ability to collaborate effectively with teams and external partners.
  • Strong diplomatic and networking abilities to manage various internal and external relationships.
  • Sensitivity to multicultural dynamics and a demonstrated ability to work in a diverse team environment.
  • Superior organizational skills, with the ability to prioritize tasks, manage multiple responsibilities, and meet deadlines with attention to detail.
  • Flexibility to adapt to frequent changes and perform effectively in a fast-paced environment.
  • Experience in delivering staff training is a plus.
  • Must be eligible to work in the United States.

 

 At Islamic Relief USA we are committed to safeguarding and protecting all individuals we come into contact with through our work. IRUSA representatives must adhere to its organizational values: Sincerity, Excellence, Compassion, Social Justice, and Custodianship. In accordance with these values, IRUSA operates and enforces policies on Safeguarding, Code of Ethics, and Anti-Harassment and Discrimination.