Please read the job description carefully.

Who We Are

Raphah Institute is a 501(c)3 organization dedicated to the idea that when people have the opportunity and resources to live trauma-free lives, they will.

Raphah—a Hebrew word that means “to heal”—captures the heart of our vision and work. We believe in a Nashville where #justiceishealing. Yes, justice in all of its forms—criminal, economic, education, social, healthcare, power—should heal those who have been broken by harm. It is our deepest desire to continue partnering with change-minded leaders and volunteers to see transformative healing in our community.

Our flagship program is our Restorative Justice Diversion Program (RJDP). The RJDP is a pre-charge, community-based restorative justice partnership with the juvenile court, police department, district attorney, and public defender. As our flagship program, the RJDP is based on a model of restorative justice called Restorative Community Conferencing. This approach brings people who have been harmed, the responsible youth who caused the harm, and their communities together to understand the impact of harm and explore ways to repair and heal.

Court cases in Davidson County involving youth, ages 12-17, facing criminal prosecution for non-violent, felony crimes are now regularly referred to Raphah Institute and the RJDP. Raphah took their first case in July 2018 and has since gradually increased the scope of cases referred from the court. To date, Raphah has diverted more than 50 cases from the juvenile court, served 53 persons harmed, and served more than 75 responsible youth and their families. Of those that have completed the program, no youth have been rearrested and there is a greater than 90% satisfaction among all participants that complete.

Who You Are

  • You are a creative and driven individual looking to join a small team of restorative justice practitioners, therapists, consultants, and researchers looking to create change in greater Nashville and beyond.
  • You share Raphah Institute’s vision of a Nashville free from harm and trauma; you are dedicated to combating poverty and injustice.
  • You have experience in one or more of the following areas: Database Administration, Data Coordinator, Research Specialist, IT Implementation, IT Project Management, IT Business Analysis, Database Customization.
  • You have a willingness to learn new IT and database skills and to take on new projects of use for Raphah Institute’s daily programmatic needs.


Specifics

Raphah Institute has recently selected Penelope, by Athena Software, as their case management and database platform. As Database and IT Specialist, you would initially serve as the project coordinator for Raphah Institute’s 3-4 month-long implementation of Penelope software. With extensive training from Penelope’s project team, you would develop expertise in everything Penelope. Working under the guidance of the CEO and Research Coordinator, you would configure Penelope for Raphah Institute’s needs. Then, with the guidance of the CEO and Research Coordinator,  you would lead the data migration, testing and post-implementation processes while continuing to receive training from Penelope staff. Raphah leadership would then assist you in the training of Raphah staff in using Penelope.

After the 3-4 month Penelope implementation period, you would continue with Raphah Institute, leading in the following duties and responsibilities, some of which you may learn after joining our team:

  • Managing master data in Penelope, including creation, updates, and deletions
  • Managing users and user roles in Penelope, including passwords and locked accounts
  • Providing quality assurance of imported data, including the processing of confidential data and information according to guidelines
  • Helping develop or modify reports and data analysis and supervising regular interns’ creation of reports in Penelope
  • Monitoring system performance and troubleshooting Penelope (Penelope offers 24/7 customer service), assisting staff when needed
  • Training new users on Penelope features, including database, reports, and dashboards
  • Periodically revise and/or build new client forms and surveys in Penelope
  • Working with research coordinator and CEO to analyze data to inform Raphah Institute decisions.
  • Using SQL and similar software to run data queries using Penelope in a timely manner
  • Initiating new IT and database projects of use to Raphah Institute and partners


Requirements

  • Degree in Information Systems, Computer Engineering, or Related Field
  • Willingness to become an expert in Penelope case management and database software
  • Project Management experience a plus
  • Experience with database administration
  • Proficiency with SQL and all Microsoft office applications
  • Excellent organizational skills
  • Creativity and willingness to learn new skills
  • Ability to work in a team and independently
  • Strong interpersonal skills
  • Exceptional candidates may be able to work remotely part of the time.


Communication Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills: Ability to calculate figures and amounts using arithmetic and basic algebra.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Physical Demands: The Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
  • While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl.


Work Environment: The Work Environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Salary and Benefits

Salary commensurate with experience. Benefits for full-time employees include:

  • Medical
  • Dental
  • Personalized and Responsible Paid Time Off
  • Work location flexibility

   

To apply, please send a 1-2 page cover letter that includes the reasons for your interest in the position as well as relevant employment and volunteer experience. Also, please include an up-to-date CV.

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