Market Research Specialist
Remote, United States, FTE
Higg is the sustainability insights platform for consumer goods businesses – delivering software and services for measuring, managing, and sharing supply chain performance data.
From materials to products, from facilities to stores, from emissions to working conditions, Higg unlocks a complete view of a business’s social and environmental impact.
Built on the leading framework for sustainability measurement, Higg is trusted by global brands, retailers, and manufacturers to provide the single source of ESG intelligence they need to accelerate business and industry transformation.
Launched in 2019 as a public-benefit corporation, Higg is the exclusive licensee of the Higg Index, the industry-leading value chain measurement methodology developed by the Sustainable Apparel Coalition.
You’re a market researcher who moves easily between qualitative and quantitative analysis. You understand how to set research goals aligned to company objectives, choose scalable research methods, and interpret findings that lead to actionable insights. You have excellent communication and organizational skills and are able to organize findings and present them in accessible ways to multiple stakeholders, including executives. You can zoom in or out depending on the research challenge. You are solutions oriented, and appreciate seeing your insights put into action – whether they are influencing product design or marketing strategy.
What You'll Do
Produce ongoing comprehensive competitor analysis: research competitor software, financials, marketing, pricing and packaging. Interpret research findings and distill into actionable insights.
Analyze industry trends and market landscape, including market sizing and opportunity assessment.
Develop and maintain processes and systems for external information gathering, timely analysis and efficient communications, including distributing regular findings for internal consumption, ie. internal newsletter.
Work with marketing, sales, and product development to support GTM.
Coordinate and manage win/loss/churn customer research, including customer segment selection, interview guide creation, regular distillation of findings.
Support survey design and analysis.
We'd Like To See
5+ years in competitor, market and/or customer research (within consumer goods or sustainability a plus) with experience delivering research insights that directly impact R&D and marketing strategy.
Experience building competitor analysis programs from the ground up.
Experience with customer insights, including win/loss/churn analysis.
Experience with qualitative and quantitative data collection and analysis.
Experience delivering findings and communicating insights across company and stakeholder groups, specifically marketing, sales and product teams.
Strong organizational skills, experience developing research processes and systems for external information gathering.
Slidecraft and lightweight presentation skills are a strong plus.
Location is flexible.
What We Can Offer You:
Medical, Dental and Vision Insurance offered through multiple PPO options. 90% employee premium and 60% spouse/dependent premium covered by Higg.
Company sponsored 401k with up to 4% match
Incentive Stock Options
100% Parental Paid Leave
12 company holidays
Life at Higg
We’re motivated by the opportunity to help customers improve every aspect of the trillion-dollar industries that touch everyone’s lives. We want business to change for good, but in a way that adds up to industry-scale change, because no business can change the world alone and doing just one thing for a positive headline won't change our world fast enough. Agree?
Be part of a team that includes software engineers, sustainability professionals, business leaders, marketers, designers, artists, number crunchers and more than a handful of farmers! (From backyard mushrooms to multi-acre orchards.)
Surround yourself with the kindest, smartest, most enthusiastic and dedicated people you’ll ever meet, who dream big, listen well, learn from their mistakes and, when things go wrong, pull together to help each other out.
Enjoy benefits including unlimited PTO, flexible working locations, benefits packaging which includes health (medical, dental, vision) and flexible spending benefits, and retirement matching plan.
Because Higg is on a mission to change how things are made, for the planet and each of us on it, we believe it’s essential to reflect the diversity of those we strive to serve. We’re an equal opportunity employer dedicated to building a culturally and experientially diverse team that leads and works with empathy and respect.