Higg is the sustainability insights platform for consumer goods industries, delivering software and services for measuring, managing, and sharing supply chain performance data. 

From materials to products, from facilities to stores, across energy, waste, water, and working conditions, Higg unlocks a complete view of a business’s social and environmental impact. Spun out of the Sustainable Apparel Coalition in 2019 as a public-benefit technology company, Higg is the exclusive licensee of the Higg Index, a suite of tools for the standardized measurement of supply chain sustainability.

We’re motivated by the opportunity to help customers improve every aspect of the trillion-dollar industries that touch everyone’s lives. We want business to change for good, but in a way that adds up to industry-scale change, because no business can change the world alone and doing just one thing for a positive headline won't change our world fast enough. 

Today, Higg is trusted by global brands, retailers, and manufacturers to provide the comprehensive intelligence needed to accelerate business and industry transformation.

The Opportunity

Higg tools are at the core of how the apparel and footwear industry integrates sustainability goals and targets and reports on these, whether in sustainability reports or through transparency programs. In this role, you’ll work closely with the Director of Sustainability on our Customer Success team. You will serve as the lead resource for training and sustainability expertise for Higg tool users and help to build and support our rapidly expanding user base.

By providing tools such as the Higg index (Higg Product tools, the Higg Brand & Retail Module [BRM], and the Higg Facility tools), we can enable our customers and partners to incorporate Higg sustainability data into other business applications, increasing the value of Higg platform services, and enabling end users to make data-driven decisions about environmental and social impacts in their supply chain.

Reporting to the Director of Sustainability, US, you will be a close partner to our data and product development teams to help ensure that businesses big or small can make data-driven decisions with regards to their sustainability strategies and their implementation.

You’ll help inspire innovative solutions across our broader customer portfolio, collaborate with potential partners who want to integrate Higg data into third party systems, and you'll bring programmatic structure to how we scale our work with others.

Location is flexible, though ideally will allow for high degrees of collaboration with the Customer Success team and major customers.

• If in North America, preferred working location is in close proximity to a hub international airport, or

• If in Europe / Asia, preferred working location is within a city with or in close proximity to an international airport with non-stop flights to major North American and European destinations, i.e. SFO, JFK, LHR.

Key Responsibilities

• Act as the primary technical client contact for customer enquiries. Answering 1st & 2nd level support tickets relating to Higg tools in general as well as sustainability questions, to ensure participants receive maximum support and value from their Higg tool subscriptions.

• Support the sales team, helping them articulate the different functionalities and value of Higg tools.

• Work closely/collaborate/partner with the Sustainable Apparel Coalition (SAC) teams responsible on the further development of Higg tools (Product tools, BRM, and to a lesser extent Facility tools).

• Ensure adequate two-way communication between Higg and SAC.

• Drive product adoption and provide ongoing education on how to use the Higg tools, more specifically the Product tools and the Brand tools, to ensure that users are enabled and have the right knowledge and support to go beyond scoring and start reducing their impact.

• Actively monitor new developments in the field of sustainability, both from a technical standpoint–new tools, new issues, new methodologies–and from a legislative standpoint–new EU directives, new legislation related to labelling, disclosures, etc. Ensure that Higg tools stay up to date and relevant by sharing this information internally with the relevant stakeholders.

• Work closely with the Customer Success team to build and strengthen the overall Customer Success organization.

• Collaborate with cross-functional teams to sell, support, and grow the program.

• Champion a culture of customer and partner success in which every customer or partner interaction is an opportunity to solve problems and strengthen the customer’s relationship.

Required Qualifications

• Knowledge of basic sustainability concepts

• Knowledge of life cycle assessment (LCA) and/or other methodologies and tools for measuring environmental and social impact

• Experience working directly with clients to support their customer experience and business goals

• The ability to help team members identify issues, troubleshoot, and make sure Higg user needs are being met

• The ability to thrive in fast-paced environments with shifting goals and priorities

• A level of comfort navigating ambiguity in your role

• Strong analytical skills with an ability to make data-driven decisions, and translate insights into metrics that track directly to important company goals

• Complex project management experience, with the ability to manage multiple customer or partner relationships simultaneously

• Flexible to work early or late hours

• Willing to travel globally to support Higg Co’s client base of global organizations

• A commitment to sustainability as evidenced by your professional or life experience is a plus

• Knowledge of Higg Index tools is preferred but not necessary

• The ability to bring a sense of levity and perspective to the table.

• Experience in a technology/SaaS organization within a fast-paced growing environment is a plus

• Knowledge of the apparel, footwear, and textile industry is a plus

Benefits

• Enjoy benefits including unlimited PTO, flexible working locations, benefits packaging which includes health (medical, dental, vision) and flexible spending benefits, retirement matching plan, and many other benefits.

• Be part of a team that includes software engineers, sustainability professionals, business leaders, marketers, designers, artists, number crunchers and more than a handful of farmers! (From backyard mushrooms to multi-acre orchards.)

• Surround yourself with the kindest, smartest, most enthusiastic and dedicated people you’ll ever meet, who dream big, listen well, learn from their mistakes and when things go wrong, pull together to help each other out.

Individuals seeking employment at Higg are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identification, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state, or local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.