Higg is the sustainability insights platform for consumer goods industries, delivering software and services for measuring, managing, and sharing supply chain performance data. 

From materials to products, from facilities to stores, across energy, waste, water, and working conditions, Higg unlocks a complete view of a business’s social and environmental impact. Spun out of the Sustainable Apparel Coalition in 2019 as a public-benefit technology company, Higg is the exclusive licensee of the Higg Index, a suite of tools for the standardized measurement of supply chain sustainability.

We’re motivated by the opportunity to help customers improve every aspect of the trillion-dollar industries that touch everyone’s lives. We want business to change for good, but in a way that adds up to industry-scale change, because no business can change the world alone and doing just one thing for a positive headline won't change our world fast enough. 

Today, Higg is trusted by global brands, retailers, and manufacturers to provide the comprehensive intelligence needed to accelerate business and industry transformation.

The Opportunity

In this role, you will steward the systems and processes needed to support an efficient and effective sales process at Higg, and create the conditions for success for your colleagues in Sales and Business Development. You will own Higg’s Salesforce platform, manage sales data and reporting, and drive systems and process improvement and management. This internally facing role will have the leverage to enable growth, scale, and ultimately impact within Higg’s client base.

Key Responsibilities

• Serve as Higg’s Salesforce administrator, and support the creation of a rich and elegant Salesforce instance; help reconfigure new Salesforce system and add-ons by working across teams to support integrations

• Collaborate and communicate cross-functionally, including with Higg’s Sales, Operations, Product Management, Finance, and Customer Success teams

• Refine, create, and document processes for pipeline management, opportunity conversion, and related metrics (including selection, implementation, and management of automation tools)

• Develop, maintain, and manage reports on sales data, set and monitor sales KPIs, and support sales forecasting

• Report on ARR, churn, conversion rates, renewal rates, sales targets, etc.

Required Qualifications

• 3+ years of experience managing company sales operations within a tech/SaaS context

• Advanced understanding (including use and management) of Salesforce

• Continuous improvement mindset; resourcefulness, creativity, and grit

• Strong organizational skills

• Analytical thinking skills, and demonstrated ability to make data-driven decisions, especially related to sales

• Strong business acumen; working understanding of financial systems and metrics related to sales

• Collaborative, empathetic working style

• Well-developed interpersonal and communications skills

• Comfort or experience with working in remote or hybrid environments

• Bonus: personal or professional interest in environmental or social impact

Benefits

• Enjoy benefits including unlimited PTO, flexible working locations, benefits packaging which includes health (medical, dental, vision) and flexible spending benefits, retirement matching plan, and many other benefits.

• Be part of a team that includes software engineers, sustainability professionals, business leaders, marketers, designers, artists, number crunchers and more than a handful of farmers! (From backyard mushrooms to multi-acre orchards.)

• Surround yourself with the kindest, smartest, most enthusiastic and dedicated people you’ll ever meet, who dream big, listen well, learn from their mistakes and when things go wrong, pull together to help each other out.

Individuals seeking employment at Higg are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identification, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state, or local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.