Cloud Infrastructure Engineer
Phoenix, Arizona

The Opportunity:

Through market leading payments and credential-driven privileges Transact enables a connected experience across the most critical aspects of student life.  We partner with educational institutions to deliver a mobile-centric, personalized student and family experience both on and off-campus.  Our enterprise-class cloud platform and open APIs deliver mission-critical capabilities that promote student success by facilitating every aspect of campus life with richer institutional insights. 

This connected experience is underpinned by essential capabilities including integrated payments and personalized payment plans for tuition and fees, credential-driven transactions for comprehensive dining and retail transactions, uniquely configurable privileges for security management as well as automated class attendance and campus events. Transact solutions easily integrate with campus systems and external partners enabling an extensive and open ecosystem that leverages existing institutional investment, accelerates innovation while delivering a frictionless student experience. 

The Responsibilities:

The Cloud Infrastructure Engineer is responsible for managing IT infrastructure, systems, applications, and operations procedures, designing scalable, resilient cloud systems with a focus on automation wherever appropriate and being an SME for Linux. Areas of focus for automation include routine tasks, monitoring and notification creation, error recovery to meet 99.9% 24/7 uptime requirements for all resources that make up our Microsoft Azure Production and UAT systems. Responsibilities will include timely issue resolution for production interruptions; proactively designing infrastructure for availability, security, and efficiency; maintenance of operating systems and applications through patches or upgrades; assisting the Application Delivery group with issue identification and data collection; and reporting of all issues to management and key stakeholders. 

Candidate must have strong communication and technical skills as well as the ability to work well in a team environment and prioritize automation over manual actions. They must possess a desire to gain a deeper understanding of how each system and technology reacts to environmental changes and how this impacts usability. The ability to handle aggressive timelines and focus under pressure is a must

Monitoring
o   Monitor system health, performance and capacity
o   Identify new checks to proactively notify impending system or environment failures or capacity limitations
o   Use automation and scripting to create self-healing systems

Environment Design
o   Lead design review meetings for cloud infrastructure
o   Designs infrastructure to meet business and technical need with focus on resiliency, scalability and uptime
o   Conduct regular scalability and expansion planning
o   Identify potential environmental instability in architecture

Maintenance
o   Manage system availability to performance standards
o   Manage proactive maintenance schedules
o   Create tools and systems to eliminate repetitive, tedious or error-prone tasks

Vendor Management
o   Manage vendor support cases to address incidents
o   Manage vendor requests for capacity/capability planning

Security and Compliance
o   Insure managed environments follow Transact's Information Security Policy
o   Support SOC 2 Type II and PCI Level 1 compliance
 
The Requirements:
 
Cloud experience with a focus on PaaS and Cloud Native offerings, 2-4 years
Linux server administration and operations experience, RHEL preferred, 4 or more years
Bash or other shell scripting experience 2-4 years
Familiar with Microsoft Windows and Kubernetes
Experience supporting 24x7 production services
Bachelor’s Degree and 7-9 years of related work experience
Experience with continuous integration or continuous delivery
Excellent verbal and written communication skills
Self-motivated with attention to detail
Desire to continuously learn
Desire to mentor team members
Strong problem-solving skills with focus on risk management and planning
 
Preferred:

Cloud certification with a focus PaaS and Cloud Native offerings in Azure.
Computer Science degree 
Red Hat Enterprise Linux (RHEL) or similar certification
Experience with PKI Infrastructures, server certificates, certificate authorities, DNS
Experience working in a change-}’.;’/;controlled environment

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.  
 
Transact Campus Inc. is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.