Product Manager

As the Product Manager at Language I/O, you will own the product roadmap and backlog for our core translation technologies. Your previous experience prioritizing product initiatives,  identifying expansion opportunities, and deep insight from data and customer discussions will allow you to thrive in this role as you define and deliver our product’s future.

Language I/O’s mission is to provide the most accurate and secure real-time translation solution for business. Our core translation product, CRM integrations, and API allow organizations to increase support capacity and expand to new markets, without requiring a proportionate expansion of their support headcount and contact center overhead. Our technology provides a robust translation service that aggregates and enhances outputs from the world’s top machine translation engines, embedded seamlessly into support agent workflows with our enterprise-grade integrations.

To succeed in this role, you should be able to describe how you have worked side-by-side with engineers to identify promising technologies and transform them into customer value.  This role will involve extensive product development with AI and ML technologies, so previous experience with NLP techniques and/or generative AI is preferred. These are quickly evolving fields, and the product manager will be required to identify the economic impact of these technologies and how they will support Language I/O’s expansion goals.

Responsibilities:

  • Translate company objectives into product roadmap

  • Apply cutting-edge AI technologies to solve customer pain points

  • Conduct market research to identify new revenue opportunities

  • Analyze usage data to understand changes in customer behavior and their impacts to the business

  • Interview customers to gather user insight

  • Design and guide engineering teams in providing short-term product deliverables that add up to a long-term strategy

  • Work closely with engineering teams to define and clarify user stories

  • Work alongside UX design specialists to define intuitive and impactful workflows

  • Prioritize the product backlog

  • Conduct user acceptance testing

Qualifications:

  • Bachelor's degree or equivalent 3+ years of experience in Product Management, Engineering, or Consulting

  • 2-5 years’ experience in a Product Manager or Product Owner role

  • Demonstrated experience in releasing impactful frontend and backend products

  • Deep understanding of the agile development process

  • Quick learner with excellent attention to detail

  • Exceptional written and verbal communication skills

  • Able to think analytically, systemically, and conceptually

  • Experience in partnering with UX designer to design and deliver a great solution

  • Ability to negotiate a roadmap and backlog with stakeholders

  • Experience working with a major customer support platform (e.g. Salesforce Service Cloud, Zendesk) a plus


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