Summary:
The Front Office Lead position coordinates and oversees activities of the front office and front office team members to ensure compassionate and professional care for patients and effective and efficient front office workflow.
Essential Duties & Responsibilities:
- - Coordinate and manage the activities of front office team members engaged in checking in patients and performing -general administrative tasks as directed by the Management.
- - Organize and assign duties and tasks to front office team members.
- - Establish front office team member work schedules weekly.
- - Monitor daily performance of front office team members to ensure duties are completed accurately, efficiently and timely. Monitor and control overtime.
- - Assist Management with team member time off requests.
- - Evaluate performance of front office team members and conduct verbal and written performance evaluations after 30 days, 90 days and annually as needed.
- - Assist with interviews. Conduct orientation and training on front office policies and procedures.
- - Identify and recommend solutions to front office team member and office issues or problems.
- - Ensure high quality care for patients by reviewing and researching concerns or complaints and recommending corrective action as appropriate.
- - Assist in disciplinary action as needed in conjunction with Management and Human Resources department. Document all disciplinary action.
- - Maintain adequate front office supplies.
- - Maintain the appearance and materials in the waiting room.
- - Open and sort office mail when needed.
- - Monitor the flow of patient check in and check out.
- - Oversee front office collections of co-pays and fees.
- - Serve as a back-up for front office team members as needed by checking patients in and out and performing general administrative tasks due to staffing needs including vacations, illnesses, lunches, etc.
- - Maintain excellent communication and effective working relationships with patients, providers, clinical and clerical team members within RA for continuity of high quality patient care.
- - Maintain effective working relationships with all departments including, but not limited to Operations, Human Resources, etc.
- - Work at different office locations as needed.
- - Perform all other duties as assigned.
Required Competencies & Skills:
To perform the job successfully, an individual should demonstrate the following competencies:
Accuracy - Ability to perform work accurately and thoroughly.
Communication - Ability to communicate effectively verbally and in writing.
Computer Skills - Proficient ability to use a computer and electronic medical record.
Confidentiality - Maintain patient, team member and employer confidentiality. Comply with all HIPAA regulations.
Customer Service Oriented - Friendly, cheerful and helpful to patients and others. Ability to meet patients and others needs while following office policies and procedures.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Flexibility - Ability to adapt easily to changing conditions and work responsibilities.
Multi-task - Ability to handle more than one task at the same time.
Positivity - Display a positive attitude and is a positive agent for change.
Teamwork - Work as part of a team and collaborate with co-workers.
Working Under Pressure - Ability to complete assigned tasks under stressful situations.
Education and Experience:
- - High School Diploma or equivalent.
- - Two to three years’ experience working in a medical office setting.
- - Prior knowledge of Microsoft Office, primarily Word and Excel.
We offer excellent comprehensive benefits package, including paid vacation and holidays; medical, dental, vision, disability & life insurance, and 401k with a company match once employee is vested.