Scheduler/Phone Operator

Shift: Monday-Friday 8:00 Am - 4:30 PM

Job Summary: As a scheduler, you will maintain doctor’s schedules and answer multi-line phone system. You will assist patients with scheduling appointments and a variety of other issues.

Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities listed below are representative, but not all-inclusive, of the duties required to perform this job.

··      Answer calls promptly and professionally.

·         Transfer calls to nurse if available or send a message to nurse via telephone encounter.

·         Schedule, cancel or reschedule appointments when requested by patient via telephone call or web encounter.

·         Confirm appointments via phone, text and email.

·         Update patient demographics.

·         Update patient’s insurance information and notify the insurance department.

·         Check for valid referral prior to scheduling appointments and notify the referral coordinator if referral is needed.

·         Ensure schedules are filled daily

·         Check voicemail and return calls promptly.

·         Handle requests to switch physicians within the practice

·         Reschedule appointments and rearrange schedule upon doctor’s request

·         Update and maintain the cancellation list for each physician

·         Perform other related duties as directed or assigned.

Required Knowledge and Skills:

  • Demonstrated ability to thrive in a fast-paced setting while managing competing demands.
  • Superior communication skills both verbal and written. Ability to speak clearly and respond well to patient’s questions.
  • Outstanding customer service skills.
  • Ability to listen to get clarification from patients.
  • Experience with eCW.


Benefits:

We offer excellent comprehensive benefits package, including paid vacation and holidays;

medical, dental, vision, disability & life insurance, and 401k with a company match once

employee is vested.