This position is remote with 75% local travel.

Must have valid drivers license, current auto insurance, and reliable transportation

ABOUT MAP

We're an award-winning company that uses cutting-edge, technology-enabled, peer recovery support services to improve the lives of those affected by Substance Use Disorder. Based in Austin, Texas, our passionate team turns a combination of decades of experience in peer services, SUD treatment, predictive analytics, outcomes data analysis, strategic partnerships, and strong coffee into real results that impact individuals and families all over the country. We have a variety of roles at our company, but everyone’s goal is the same: revolutionizing addiction recovery to improve outcomes

We are a mission-driven organization that takes care of our people; our most valuable resource. We provide an excellent benefits package that includes:

  • A supportive company culture that values what you bring to the table while still giving you the opportunity to learn, grow, and advance your career.
  • Access to employee sponsored and voluntary medical coverage and life insurance
  • 100% paid employee only dental, vision, short term disability, long term disability, and basic life insurance.
  • 401(k) plan with employer match
  • Generous PTO package
  • Employee Assistance Program
  • Business-casual environment

SCOPE

The MAP Care Solutions (MCS) Treatment Center Coordinator provides on-site services for the recovery support day-to-day operations. Actively responds to the needs of MCS providers and participants. Implements service and support to internal and external customers.

RESPONSIBILITIES  

  • On-site operational point of contact for recovery support clients:
    • Develops schedule with treatment center/facility for Recovery Support Appointments between patients and MAP Peer Recovery Support Specialists
    • Coordinates future appointments with treatment center for patients and MAP Peer Recovery Support Specialists
    • Accessible during appointments to troubleshoot any communication/technology errors
    • Email and/or phone communication with treatment center/provider regarding new and discharged patients
  • Work closely with on-site staff to develop processes and presentations to promote MAP Care Solutions
  • Access treatment center electronic medical records to obtain patient information for MAP RSS
  • Data entry into MAP Recovery Network
    • Client information – demographics, treatment information, MAP Program dates
    • Updating treatment information if any changes occur
  • Activate new MCS patients in the MAP Recovery Network once treatment center has communicated pertinent information
  • Relay activation information to recovery advocates and recovery support management
  • Correspond with Peer Recovery Support Specialists information needed for the patient’s recovery support from the treatment center (i.e. updated demographics, patient’s in-treatment center participation)
  • Maintain a positive working relationship with clients and employees
  • Support MCS Administrator with administrative tasks when needed
  • Assist in MRN patient information updates after activation
  • Assist in collection of consent and related medical records and coordinate discharge planning and discuss recovery plan, with facility staff and physicians.
  • Understand, respect, and abide by all HIPAA laws and regulations – maintain a HIPAA compliant work space                                                                                                          

KNOWLEDGE, SKILLS, AND ABILITIES

  • High school diploma or GED required.
  • Minimum of one (1) years' experience working with substance use disorder, mental health or recovery work setting preferred.
  • If in recovery, you must have 3 years of sustained abstinence from drugs and alcohol
  • Certified as a Peer Recovery Support Specialist preferred.
  • Exemplary customer service skills.
  • Must be comfortable presenting in group or one to one setting.
  • Attention to detail and ability to complete the job with minimal errors.
  • Adaptable.
  • Strong oral and written communication skills.
  • Ability to prioritize and manage time effectively.
  • Ability to maintain confidentiality.
  • Knowledge of HIPAA and confidentiality practices
  • Proficient with Microsoft Suite: Word, Excel, PowerPoint, Outlook, and Skype for Business.
  • Experience in coordinating substance use treatment, counseling and coaching is a plus. 
  • Marketing/sales experience and/or background is a plus. 
    • Since this position is remote, you must have computer skills (tech savvy or advanced computer skills are a plus) which includes experience working with:
      1. Software
      2. Internet
      3. Instant Messaging
      4. Video conferencing or Skype (or the like)
      5. Microsoft products (Outlook, Word…)
  • You must meet MAP’s Remote Worker Requirements & Expectations which include items such as a quiet designated office space with a locked door and access to high speed internet.
  • Employment is contingent upon a successful completion of a background check and drug screen.