Manager | Programs & Membership

Position Description

 

POSITION:                          Manager | Programs & Membership

 

HOURS:                                 Monday-Thursday, 9am-5pm; Friday, 9am-4pm. Occasional work possible outside standard work hours, with flex time encouraged.

 

LOCATION:                       In-person based at CNE’s Charlottesville, VA office Monday-Thursday, with Friday remote.

 

SALARY:                               Full-time, salaried position with a hiring range of $60,500-$71,225 and a robust benefits package (see below).

 

 

 

The Manager | Programs & Membership (MPM) provides administrative and project management support to the Learning & Impact team.

 

The MPM will be responsible for coordinating logistics of CNE’s learning programs and member services, demonstrating excellent internal and external customer service, attention to detail, and strong project support skills.

 

The MPM will report to the Director | Learning & Impact (DLI) and will primarily assist the Director and Senior Managers on the Learning & Impact team.

 

The role of the Manager | Programs & Membership will develop and evolve with the organization and maintain flexibility through periods of internal transition, depending on staff and organizational capacity and need.

 

 

Administrative Support

• Provide administrative support to Learning &  Impact team statewide.
• Schedule and coordinate with trainers, providing excellent customer service, ensuring signed contracts prior to trainings, and work with Operations to process payments.
• Coordinating logistics of learning programs with the Sr. Program Manager lead, including marketing/social media, reminders and coordination, event technology, troubleshooting technology issues, potentially moderating sessions, and evaluation and follow-up
• Support creation of web-based and email marketing for all CNE programs and services, including maintaining programs-related webpages and the Upcoming Trainings calendar
• Maintaining Consultant Directory and Trainer webpage

 

Evaluation

• Manage CNE’s program evaluations, including:
  • Conduct end-of-session questionnaires, telephone interviews, and web-based surveys
  • Ensure accurate tracking of programs and data entry
  • Produce quarterly and annual reports of program evaluations as requested
• Provide data and information to staff and board as requested, and participate in the review and update of CNE evaluation strategy as needed

 

 

Administration and Office Supervision

• Manage the reception including staffing, scheduling, and supervising front office staff and interns.  Train and affirm that all staff provide excellent customer service externally and internally.
• Facilitating professional development opportunities
•  Support the Director with assessing and revising CNE’s Intern Program to ensure alignment with best practices

 

 

 

Member Engagement Support

• Provide excellent customer service for member operations, including new member set-up, renewal, reminders, member benefits explanations, and Foundation Center tutorials
• Support member recruitment, outreach, and technical assistance, including updating technical assistance FAQs and answering basic member technical assistance questions
• Manage data collection to inform member services, learning programs, and regional partner reports
• Coordinate logistics of Circles and affinity groups by sending monthly reminders to participants, sending monthly readings in conjunction with Circle/affinity group facilitators, providing administrative support for the addition of new Circle participants or facilitators, and launching new Circles/affinity groups when appropriate
• Complete other projects and tasks as assigned

 

Marketing and Communications

• Ensure WordPress website is continually updated as related to Programs and Membership
• Create and design content (including graphics) for CNE’s Programs and Membership in accordance with CNE’s brand guidelines as needed
• Manage media opportunities for members. i.e. NBC29

 

 

 

A successful Manager Programs & Membership will be able to manage and provide administrative and coordination support for several team members in execution of learning programs and events. They will be highly organized and detail-oriented with an ability to prioritize and manage multiple projects and tasks simultaneously. They will have excellent written and oral communication skills and a strong ability to effectively manage multiple initiatives and work with a variety of internal and external stakeholders. They will have personal qualities of integrity, credibility, and a commitment to CNE’s mission. They will be proficient in Microsoft Office suite, including Excel and Power Point, and comfortable updating and revising website content and functionality.

 

Additionally, this individual will understand and value equity as an organizational operating principle and be committed to continued learning on issues related to diversity, equity, and inclusion.

 

The MPM will bring an eagerness to learn, and a willingness to take ownership of tasks both big and small. They will have exceptional verbal and written communication skills, as well as exceptional research and curation skills as related to resources and information shared with members. They will be a strong relationship builder who is comfortable with a wide range of different people.

 

A keen attention to detail, strong work ethic, and unwavering commitment to ethical behavior is required. They will bring passion, humility, integrity, humor, and a positive attitude.

 

As outlined in the CNE Talent Development and Professional Growth Framework, a Senior Manager is a high-level performer with strong relationships and the ability to lead projects, who demonstrates specific competencies in three key areas of knowledge, delivery/execution, and communication & leadership.

 

 

All submissions received by Monday, September 16, 2024 will be reviewed and continuing on a rolling basis until the position is filled. Candidates should complete our brief application form, including the names and contact information of three references. References will not be contacted without prior knowledge and approval. All applications shall be confidential until finalists are named.

 

 

This is a full-time, salaried position with a hiring range of $60,500-$71,225.  CNE offers a robust employee benefits package, including 100% of employee health insurance coverage paid, the opportunity to participate in a 403(b) with employer match, and 160 hours of personal time off in the first year of employment plus approximately fourteen paid holidays.  This role includes opportunities for professional development and growth.

 

CNE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, leaves of absence, compensation, and professional training.

 

CNE is committed to building a team that values diverse perspectives, inclusive policies, and equitable practices.  Candidates of all races, ethnicities, nationalities, religions, genders, sexual orientations, ages, and abilities are encouraged to apply.

 

 

Culture

As a learning lab for the nonprofit sector, we believe in a culture rooted in continuous learning and improvement. We operate in a fast-paced and customer-centered environment where the work can have a profound impact on our sector and the lives of the individuals we serve. We value the individuality of our staff and strive to bring our full selves to the work, while maintaining humor and perspective. We center relationship building across the organization and save space and time for socializing with staff, board, and other stakeholders.

 

Vision

Equitable, thriving, and just communities powered by healthy nonprofits.

 

Mission

We are a champion, learning partner, and advisor for Virginia nonprofits.

 

Values

Courage

We do and say the things that strengthen the social impact sector, even when they are hard, and we stand with those who bravely build community.

 

Equity

We commit to equitable outcomes at CNE, in the sector, and in the community and will realize them through learning, sharing, skill-building, and action.

 

Collaboration

We partner across sectors and geographies to achieve more together for the communities we serve than we can on our own.

 

Excellence

We are adaptable and forward-thinking, we act with humility, and we strive for learning and growth, not perfection.

 

Equity Commitment

The Center for Nonprofit Excellence (CNE) envisions a region where all community members have the opportunity to thrive – supported by a nonprofit sector that celebrates diversity, values inclusion, and centers equity across all aspects of our work. Making this vision a reality requires resilience and ongoing commitment within and beyond the nonprofit sector.

 

Together we must dismantle deeply-rooted and pervasive policies and systems of exclusion and oppression, which promote and perpetuate inequitable outcomes for many members of our communities. We also must understand existing systems of power and rebuild them to foster equitable decision making, while restructuring the distribution of access and resources to ensure fair and just outcomes.

 

To learn more about our equity commitment and read our full statement, please visit https://www.thecne.org/about/equity-commitment/

 

To learn more about our programs and services, please visit www.thecne.org.