Position Title: Patient Services Representative

Location: Hybrid/Philadelphia, PA

 

Cabaletta Bio (Nasdaq: CABA) is a late-stage clinical biotechnology company focused on developing and launching curative targeted cell therapies designed specifically for patients with autoimmune diseases. The CABA™ platform encompasses two complementary strategies which aim to advance the discovery and development of engineered T cell therapies with the potential to become deep and durable, perhaps curative, treatments for a broad range of autoimmune diseases. The lead CARTA (Chimeric Antigen Receptor T cells for Autoimmunity) strategy is prioritizing the development of rese-cel, a 4-1BB-containing fully human CD19-CAR T cell investigational therapy. Rese-cel is currently being evaluated in the RESET™ (REstoring SElf-Tolerance) clinical development program spanning multiple therapeutic areas, including rheumatology, neurology and dermatology. Cabaletta Bio’s headquarters and labs are located in Philadelphia, PA. For more information, please visit www.cabalettabio.com and connect with us on LinkedIn.

 

Uniquely Differentiated. Rapid. Elegant.

At Cabaletta, we are driven by the shared mission of developing cures, where a patients’ own cells are used to fight disease. We are building a culture grounded in the knowledge that successful cures can be achieved for patients if every member of the Cabaletta is focused on the success of the team. To nurture this, we make an active commitment to the well-being and continuous growth of each employee who joins the team. In this way, we are not only working to improve the lives of patients, but of everyone involved. #CabalettaCrew. 

We’re proud to be a Great Place to Work-Certified™ company! #GPTWcertified Check out what our employees say makes working here so great:  Working at Cabaletta Bio Inc | Great Place to Work®

About the Position:

The Patient Services Representative (PSR) serves as a critical liaison between internal clinical groups, clinical sites, and internal operational functions (Manufacturing, Supplier Management, and Quality) to ensure the seamless coordination and timely execution of the patient journey. This role is responsible for tracking patient-specific timelines, proactively identifying and resolving bottlenecks, and ensuring cross-functional alignment so that patients receive therapies, products, or services without delay.

This position requires strong organizational skills, cross-functional communication ability, and a working understanding of clinical operations, manufacturing processes, and quality/compliance requirements.

Responsibilities:

  • Serve as the primary point of contact between internal teams and external clinical sites regarding patient status and journey milestones.
  • Coordinate with clinical site staff (investigators, coordinators, nurses) to gather, confirm, and relay patient-specific information needed to progress the patient journey.
  • Own end-to-end visibility of individual patient timelines, from initiation through product delivery/administration.
  • Provide regular status updates to internal stakeholders and, where appropriate, to clinical sites regarding patient progress.
  • Partner with Manufacturing teams to confirm production scheduling, batch status, and any manufacturing-related updates that impact patient timelines.
  • Liaise with Quality teams to monitor release timelines, quality holds, deviations, or compliance issues that could impact delivery to the patient.
  • Facilitate timely communication across these groups to ensure alignment on critical path activities and resolve conflicts or delays.
  • Ensure all patient journey activities are conducted in accordance with applicable regulatory, quality, and company compliance requirements.
  • Support audits and inspections by maintaining thorough, accurate documentation of patient journey activities.
  • Identify opportunities for process improvement in patient coordination workflows and contribute to implementation of best practices.
  • Maintain confidentiality and handle patient information in compliance with HIPAA/GDPR (or applicable regional privacy regulations).

Required Qualifications:

  • Bachelor's degree in life sciences, healthcare administration, business, or related field (or equivalent experience).
  • 2+ years of experience in patient services, or a related healthcare/biotech/pharma role.
  • Demonstrated ability to coordinate across multiple internal functions (e.g., clinical, manufacturing, supply chain, quality).
  • Strong organizational and project management skills, with the ability to manage multiple patient timelines simultaneously.
  • Excellent written and verbal communication skills; comfortable interfacing with clinical site staff and internal stakeholders at varying levels.
  • High attention to detail and comfort working within regulated environments (GxP, HIPAA, etc.).

Preferred Qualifications:

  • Experience in cell/gene therapy, personalized medicine, or other complex/time-sensitive treatment modalities where "vein-to-vein" or similarly tight timelines are critical.
  • Familiarity with manufacturing scheduling, supply chain logistics, or quality/regulatory processes in a biotech or pharmaceutical setting.
  • Experience working directly with clinical trial sites or hospital systems.

Our name – Cabaletta – is derived from the operatic term that represents a rapid, repetitive, and technically challenging section of an operatic aria, designed to showcase the skills of the lead singer. Analogously, Cabaletta Bio strives to achieve rapid and repetitive product development, building on our indication prioritization and biologic platform that targets the driver of specific autoimmune diseases without the need for long-term immunosuppression.

For more information, please visit  https://www.cabalettabio.com/join-our-crew

Our most important asset is our people, and we offer competitive benefits, PTO, and stock option plans.

Cabaletta Bio is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability, protected veteran status or any other basis protected by applicable law.

Cabaletta Bio, Inc. does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with Cabaletta, a Master Services Agreement (MSA) must be executed and confirmed prior to submitting any information relating to a potential candidate. Without a signed MSA, Cabaletta shall not be responsible to any individual or entity for any payment relating to any form of fee or compensation.

And, if a resume or candidate is submitted by a recruiter, an employment agency, or a staffing firm without a fully executed MSA, Cabaletta has the unrestricted right to pursue and hire any of those candidate(s) without any legal or financial responsibility to the recruiter, agency, and/or firm.

For the Recruiter:

#LI-HYBRID