Job Overview

We are looking for a Heart of House Support to join our team and facilitate collaboration between our kitchen and wait staff. Ultimately, you will ensure our guests have a high-quality dining experience by expediting, garnishing and delivering their food in a timely and accurate manner.

 

Primary

• Deliver food orders from the kitchen to customers’ tables rapidly and accurately.
• Act as the contact point between Front of the House and Back of the House staff.
• Communicate food orders to cooks, paying attention to priorities and special requests (e.g. food allergies).
• Assist the wait staff with table setting by getting and placing appropriate tableware, eating utensils and napkins.
• Ensure food is served in accordance with safety standards (e.g. proper temperature).
• Check in with customers and take additional orders, condiments or refill water, as needed.
• Remove dirty dishes and utensils.
• Answer guests’ questions about ingredients and menu items.
• Inform restaurant staff about customers’ feedback or requests (e.g. when they ask for the check).
• Understanding of hygiene and food safety rules.
• Physical ability and stamina to carry heavy trays and stand for long hours.
• Availability to work various shifts, including weekends.
• Multi-tasking abilities.
• Good oral communication skills.
• Ability to remain calm and professional in a fast-paced work environment.
• English speaking

 

Tools & Technology

• Commercial use waffle makers, knives, heat lamps and food warmers.
• Ice dispensers.
• Personal computers and/or Point of Sale Terminal