Primary Functions

As a MAP Care Solutions Regional Treatment Center Coordinator (TCC), you will be the face of MAP. The purpose of this role is to provide a dynamic onsite presence for MAP in order to strengthen our partnerships, execute strategic initiatives, and implement sustainable workflows to maximize MAP’s program impact. You will collaborate with your Client Success Team to cultivate relationships and implement referral solutions with the partnered facilities in your region. Your primary focus will be building relationships with both partnered facility staff and future program participants by ensuring the quality of care is your top priority. Building these relationships should allow you to collaborate with your CSM team to create, deploy and audit viable processes for successful and consistent program participation. You will serve as the liaison between program participants and MAP’s recovery support services, which demands effective collaboration and coordination.

Our ideal Regional TCC displays enthusiasm in their role, passion for recovery, strong relationship building skills, superb communication abilities, and a commitment to improving the outcomes for those suffering from substance use disorder.

Responsibilities

Reasonable accommodations, for those with disabilities, may be made to enable them to perform essential job functions.

 

Primary

·       Develop and maintain strong relationships with facility staff and participants by facilitating MAP presentations, engaging in casual conversations, demonstrating subject matter expertise on MAP programs, and participating in facility group activities.

·       Collaborate with the CSM Team to implement sustainable processes for program engagement.

·       Educate staff, through all avenues and mediums, on the MAP value proposition.

·       Evaluate possible solutions to identified program participation barriers; integrate sustainable MAP referral processes into facilities’ aftercare programs/plans.

·       Promote, market, and implement program services as the MAP brand ambassador at partnered facilities.

·       Hold MAP office hours to meet with staff and participants individually, or in groups, to facilitate engagement, education, and referral in MAP program services.

·       Held accountable to all departmental goals; maximize facility referral metrics in partnership with your CSM team.

·       Evaluate and report on treatment center teams’ knowledge, successes, and areas for improvement.

·       Act as a dynamic MAP liaison between the Client Success Team and our external clients.

·       Perform other related duties and/or completes special projects as assigned for assigned regions.

Secondary

·       Provide timely feedback to immediate supervisor regarding service failures or partnered facility/program participant concerns.

·       Oversee all company resources appropriately.

·       Adhere and uphold all company core values, policies, procedures, business ethics codes, information security policies, and HIPPA requirements/guidelines.

 

Qualifications/Skills and Knowledge Requirements

·       Naturally motivated to provide attentive and genuine service to our partnered facility staff and program participants; a comfort and proven ability to communicate with key stakeholders at all levels within the partnered provider organizations.

·       Demonstrate flexibility and adaptability during operational shifts.

·       Encourage compassion, grace, and patience in high-stress situations.

·       Ability to travel 100%, regionally, to partnered facilities.

·       Excellent oral and written communication skills, whether presenting in a group setting or in 1:1 to a varying group of individuals.

·       Demonstrate a strategic mindset in matters of time-management and prioritization of tasks.

·       Proficient with Microsoft Suite: Word, Excel, PowerPoint, Outlook, and Teams.

·       Since this position is remote, you must have moderate computer skills, which includes experience working with:

o   Software

o   Internet

o   Instant Messaging

o   Video conferencing

·       You must have the ability to thrive in a collaborative and individual environment.

·       You must meet MAP’s Teleworking Policy & Procedure, which include items such as a quiet designated office space with a locked door and access to high speed internet.

·       Employment is contingent upon successful completion of a background check and drug screen.

 

Preferred Qualifications /Skills and Knowledge Requirements

·       1+ years experience with Salesforce

·       1+ years experience with an Electronic Health Records Database

Education and/or Work Experience

·       Hold a High School Diploma or General Equivalency Diploma, GED.

·       Minimum 1+ years experience in substance abuse/behavioral health or equivalent healthcare field is preferred.

·       If in personal recovery, you must have 3 years of sustained abstinence from drugs and alcohol.

·       Certified as Peer Recovery Support specialist preferred.

·       Marketing/sales experience and/or background is a plus.

Equal Opportunity Employer

MAP Health Management/MAP Care Solutions is committed to providing equal employment opportunities and ensuring that all employment-related decisions are made without regard to race, sex, age, national origin, physical, or mental disability (unrelated to the ability to perform job duties), veteran status, or any other protected status under applicable law.