Program Manager for EPIC Youth Services (Hybrid in Nashville TN)


Reports to

Director of Operations

Who is Persevere? 

Persevere is a national nonprofit organization dedicated to empowering justice-involved individuals through innovative workforce development and career preparation support services that give real access to quality employment in the technology industry. Specifically, Persevere provides technology training, career readiness instruction and support, wraparound case management, individualized job-based mentoring, and job placement services for justice-impacted individuals and people who are at risk for justice-involvement. 


Founded by and for people with lived experience with criminal justice, corrections, and poverty, Persevere understands the needs of the justice-impacted population as few organizations can, and our work embodies our commitment to reducing racial inequalities throughout all aspects of society and eliminating disproportionate minority contact and disproportionate minority confinement within the criminal justice system. As we have grown and expanded, we have focused on developing and executing strategies that continue to expand our mission of reducing racial disparities and inequalities, both as part of our work, and as well, our organization's practices regarding diversity, equity, and inclusion (DEI).


Real Hope. Valuable Skills. Meaningful Opportunity.


Job Overview    

The Program Manager will be thoroughly committed to the Persevere mission.  The purpose of this role is to ensure the assigned programs achieve stated objectives.  This is a full-time salaried, overtime-exempt position with excellent benefits.  This is a hybrid position located in the Nashville TN area.  Travel is required approximately 50% of the time.  Qualified candidates will have a valid drivers license and reliable transportation .  This position requires the ability to pass a reference check and a drug screen.  Other duties may be assigned.  

Job Responsibilities

  • Direct and manage all work within the programs to ensure stated objectives are achieved

  • Ensure all grant and contract metrics are identified, tracked and reported to stakeholders 

  • Keep updated records, create reports or proposals and report internal metrics monthly to internal stakeholders

  • Monitor implementation of program policies and best practices

  • Work to keep programs on schedule and functioning smoothly within allocated funds 

  • Schedule and organize meetings, events and projects and maintain agenda

  • Manage hiring and onboarding of program staff in coordination with Human Resources and respective departments

  • Ensure that all staff receive necessary training and professional development

  • Participate in training and professional development as required

  • Ensure employees follow company policy and procedure and use required tools and technology

  • Coordinate with the Education department to ensure effective educational training of program participants that align with Persevere goals and objectives

  • Support the implementation of curriculum and best practices

  • Assist the Director of Education to ensure classroom performance of both instructors and students

  • Inform and support the Education Department’s strategy to increase student learning 

  • Oversee the successful completion of all enrollment related activities

  • Supervise the effort to ensure graduate employment

  • Participate in marketing and public relations efforts to support program growth and development

  • Assist with efforts to seek and secure additional funding for the programs as needed

  • Interact with partners, staff and stakeholders on a regular basis and build positive relations within the team and external parties

  • Build partnerships with local employers, community resources, funding sources, i.e. local chambers of commerce, tech councils, workforce development boards

  • Organize and schedule all youth activities for the program

  • Serve as lead for youth summer coding camp 

  • Coordinate with Program Manager and all Instructors for all matters relating to youth participation

  • Serve as local youth program contact person

  • Observe and encourage appropriate child/youth development strategies in family, youth, and other meetings

  • Network with community leaders, agencies, and organizations to support the youth

  • Provide supervision to youth in all youth activities

  • Demonstrate leadership skills

  • Serve as a role model and involve youth in activities

  • Participate as an active and contributing member of the team

  • Participate in professional development and training

  • Help match youth with duties and responsibilities that match their interests and aptitudes

  • Maintain open communication with executives and other pertinent parties

  • Coordinate with local community business and organizations to identify pre-internship and internship opportunities for youth

  • Assist youth in establishing positive relationships

  • Advocate for the benefit of the youth

  • Maintain data for audits and reimbursements

  • Document critical Standard Operating Procedures and Workflows

  • Support succession planning by cross training staff

  • Complete corporate training on a timely basis

  • Other duties as assigned


Qualifications   

  • Bachelor Degree in Business Administration, Operations Management  or Human Services or relevant professional experience

  • Demonstrated successful experience in program or project management

  • Three or more years working with federal or state grants

  • Experience working with the Juvenile Justice programs highly desirable

  • Ability to communicate with clients, staff and stakeholders with tact and respect based on a thorough understanding of their needs, goals and challenges

  • Ability to manage and interact in large groups of people

  • Ability to form relationships and build trust with a diverse group of individuals

  • Ability to proactively address obstacles and problem solve

  • Ability to manage a complex workflow

  • Ability to identify and set priorities and make decisions

  • Ability to balance the objective goals with maintaining a high level of rapport

  • Ability to flourish in an dynamic, non-profit  environment


We highly value

  • Passion for and responsibility to the customer/partner

  • Must be self-starting, hardworking and inquisitive

  • Leadership through innovation in everything you do

  • Passion for what you do and being self-reflective to improve

  • Relentless commitment to win

  • Personal and corporate integrity


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