Sylabs is seeking a lead support engineer to bootstrap and grow a support team to help customers and partners using secure, high-performance container workflows in enterprise environments.

Successful candidates are self starters with great communication skills who take the time to understand customer needs, and work with them to build great solutions. Join our friendly, fully-remote team and help us innovate within the software container ecosystem!

Responsibilities

  • Bootstrap a support team within our organization, and take ownership of customer issues and deliver a great customer experience

  • Understand our customers’ cloud, on-premise, and HPC architectures and be able to support Sylabs products for them

  • Solve workflow and usage issues, and collaborate with the development team to achieve timely technical fixes

  • Identify new features beneficial to customers, and work closely with software engineers through the development process

  • Contribute to the preparation and delivery of general and customer-specific examples and training materials

  • Take part in pre-sales meetings and help customers make informed decisions

Required skills

  • Experience with the deployment and support of orchestrated, containerized applications using technologies such as Kubernetes, Helm, and Terraform

  • Experience in a leadership role, the ability to grow and manage a high performing team

  • First-hand experience working with customers via a support portal such as FreshDesk

  • Excellent communication, presentation, and training skills

  • Working knowledge of Linux usage and system administration

  • Experience with specialized high performance hardware (Infiniband, GPUs, etc.) is a plus

  • Some programming experience, in particular Golang would be a plus

  • Exposure to DevOps and modern automation techniques (CI/CD) are a plus

About Us

We are a globally distributed team, with everyone working from home and periodic face to face meetups during non-pandemic times. We offer a competitive compensation package.