Head of PM Op Packs


Shoreline (www.shoreline.io) is transforming how companies manage production operations by making it as easy to manage 10,000 servers as it is to manage 1 server. Shoreline has created the world’s 1st production operations platform that provides powerful real-time debugging and tools for automating incident remediation. 


Shoreline is recruiting for a Head of Product Management Op Packs who will be responsible for building a library of best practice solutions for metrics, alarms and remediation to facilitate the adoption of Shoreline’s production operations platform. This role will report to the Head of Product and will be instrumental in helping Shoreline deliver against its PLG strategy.


What you’ll be doing:

  • Understand the challenges faced where end-users spend the majority of their time, the challenges they face, the features they value, and existing tools that they use

  • Identify and prioritize the development of Op Packs to address the adoption of the Shoreline platform

  • Collaborate with Engineering to design solutions that delight the end user while making feature versus schedule trade-offs

  • Engage with the broader DevOps user community via Slack to get quick feedback on product features

  • Develop metrics that will help understand end user usage

  • Participate in daily standups and swim lane meetings with Engineering to support product delivery

  • Establish proper feedback loops into Engineering, Sales and Marketing

Who you are

We are looking for a team player who has: 

  • BA or BS degree

  • 5+ years of experience as a product manager 

  • Working experience at a DevOps or developer tools company SaaS company

  • Experience developing use cases

  • Ability to work cross-functionally and collaborate with stakeholders, both internal and external

  • Strong verbal and written skills

  • Ability to synthesize complex ideas into compelling and actionable recommendations

  • Strong listening skills. Displays empathy when interacting with customers and colleagues alike.

  • Analytical and metrics-driven with strong business acumen that allows quick, informed decisions.

  • Open-minded and creative problem solver

  • Humble. willingness to seek feedback.

Get to know us


How To Apply

Please reach out to alay@shoreline.io to schedule an informational two-way chat to learn more about Shoreline and the opportunities here and share your interests and goals.