We Lead. We Transform. We Deliver.

Come work with the best of the best! Our people are designers, engineers, technologists, experts and industry thought leaders, all brought together with a singular focus on helping clients achieve business transformation by solving business challenges that stand in the way of organizational change and progress.  Cask is a best-in-class ServiceNow digital transformation partner and we have won numerous industry awards including:

 

      ServiceNow 2020 Global Elite Partner of the Year and 2020 Americas Elite Partner of the Year

      Inc. Magazine Best Workplaces 2020 and Inc. 5000 Fastest-Growing Private Companies (four times!)

      Consulting Magazine’s Best Small Firms to Work For and Fastest Growing Firms (two times!)


What you’ll be doing:

Provide expert-level consulting to clients through facilitating process design, innovative problem solving, analysis, client management, focusing on service delivery in the Human Resources domain. Provide guidance and advisory to customers on best practices, including HR Process Design, Service Alignment, Case Management, Knowledge Management, Onboarding and Offboarding Lifecycle Design, and overall HR transformation.


As a consultant in the Employee Workflows Practice, the ideal candidate will be expected to have a deep level of expertise and practical understanding  in core human resources management and HR service delivery and leverage that knowledge and experience in helping to develop solutions for our clients.  The  consultant will successfully lead project activities, assess and consult with internal and external customers, and deliver high-quality work products on customer engagements. A successful candidate must be analytical, innovative, possess a strong sense of attention to detail, and be able to demonstrate strong written and oral communication skills. It is critical that the consultant be able to present complex solutions and topics in a concise manner. The candidate must be comfortable blending multiple services lines and offerings into one harmonious deliverable and executive presentation for audiences of all levels and skill sets.


  • Lead large human resources engagements in concert with other Cask team members.

  • Conduct current state assessments consisting of organizational policies, standards, and processes.

  • Develop and lead  business value assessments.

  • Conduct process discussions with customers to determine potential process risk and overall maturity.

  • Develop service delivery process guides that are custom tailored to each customer’s unique culture, transformation goals, and organizational objectives with industry best practices and compliance requirements are taken into consideration.

  • Create detailed service delivery roadmaps with short-term, mid-term, and long-term goals that prioritize remediation recommendations and address all instances of non-compliance with applicable regulatory, statutory, contractual, and organizational obligations.

  • Develop strategic, operational, and tactical recommendations tailored to each customer with the intent to remediate all identified risks and compliance gaps to improve a customer’s HR service delivery and employee experience.

  • Work with other Cask Consultants in a collaborative setting to support and assist on the execution and delivery for customers. 

  • Support sales activities assisting with demonstrations, discovery and solution design.


What you’ll bring to the table:

  • 5-7 years process modeling, process design experience and gathering functional requirements

  • 5-7 years working with Enterprise business automation technologies (i.e. ServiceNow, SalesForce, Oracle, etc.)

  • 5-7 years of building and delivering roadmaps at a senior level for external client Shared Services organizations

  • Experience in the HR functional domain - leading Centers of Excellence or HR Operations a plus

  • 3-5 years previous experience in the design and implementation of HR technology solutions both in-industry and in a consulting capacity

  • At least 2 years previous experience working directly with external enterprise clients as a consultant  

  • Ability to manage multiple client engagements 

  • Ability to travel ~30% and on short notice

  • Certifications in Human Resources, Change Management and Lean/Six Sigma a plus

  • ServiceNow experience a plus

  • Previous Big 4 consulting experience a plus 

  • Bachelor’s degree or equivalent experience and/or military experience

  • Experience with ServiceNow administration or implementation a plus.


Why Cask?

Cooper [Noun | employee of Cask]. Experienced and reliable artisan who takes pride in providing innovative solutions to common challenges.

 

Multi-Skilled & High Performing [adjective | what makes a true Cooper]. Coopers give it their all by exceeding expectations. We must ensure that our deliverables actually solve a customer’s business problem.

 

Mojo [Noun | our mindset]. Coopers work together to solve complex problems through the joy of innovation, collaboration and personal engagements not common in business today. 

 

Come be a part of the transformation and innovation we deliver.  Cask was founded in 2004 by a group of professionals who saw the need to help clients use process and technology in more efficient, cost-effective ways and create business value; today we are a Consulting Magazine "top 10 firm to work for" and are a 4-time Inc 5000 Fastest-growing company. We are recognized in the 2020 Gartner Market Guide for ServiceNow ITSM Consulting, Implementation, and Managed Services.

 

Perks? Oh, yes.

Cask's success is based upon our most valuable asset - the people. Cask offers a complete benefits package designed with your needs in mind. We strive to take an “employee first” approach. For more information about Cask’s benefits, please visit https://www.casknx.com/careers/.

 

We value diversity at our company. Cask is an equal opportunity employer.  Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

 

To learn more about Cask NX, please our website at https://www.casknx.com/ and be sure to follow us on LinkedIn, Facebook, and Twitter.

 

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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