We Lead. We Transform. We Deliver.

Come work with the best of the best! Our people are designers, engineers, technologists, and industry thought leaders, all brought together with a singular focus on solving business challenges that stand in the way of organizational change and progress. Cask is a best-in-class ServiceNow digital transformation partner and we have won numerous industry awards including:

      ServiceNow 2020 Global Elite Partner of the Year and 2020 Americas Elite Partner of the Year

      Inc. Magazine Best Workplaces 2020 and Inc. 5000 Fastest-Growing Private Companies (four times!)

      Consulting Magazine’s Best Small Firms to Work For and Fastest Growing Firms (two times!)

 

What you’ll be doing:

 

The ServiceNow ITOM / CMDB Architect role is accountable for all aspects of the technical solution and implementation from initiation through closeout of Cask customer ITOM / CMDB projects. This person leads onsite and virtual technical requirements gathering workshops with Cask customers to capture all requirements necessary to implement the solution on the ServiceNow platform.  The ITOM / CMDB Architect provides consultative guidance to the customer and designs the overall solution based on ServiceNow and industry specific best practices.

 

Key Areas of Responsibility

      Serve as primary technical point-of-contact for projects

      Act as key interface between the Cask development team and the customer

      Define technical solutions for architecture and design that are aligned with clients’ business problems and ServiceNow ITOM / CMDB implementation best practices

      Co-lead requirements gathering workshops with Business Functional team members to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution

      Collaborate with Business Functional team members to write/estimate stories

      Oversee developers’ work, and own overall quality and delivery of development

      Capable of executing hands-on development for stories that cannot be delegated

      Responsible for sprint demos, delivery of additional development artifacts and documentation, and knowledge transfer activities as required

      Work collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges

      Provide mentorship to developers and platform engineers on technical design standards and best practices

      Proactively maintain expert knowledge and understanding of the latest ServiceNow platform and product offerings

      Maintain expert knowledge of the ServiceNow ITOM / CMDB Products; Discovery, Service Mapping, Event Management, Orchestration, Cloud Management, including ServiceNow Common Service Data Model

      Assist pre-sales team with scoping service engagements typically involving ServiceNow ITOM / CMDB products and complex integrations with client applications/systems

      Research partner or vendor solutions to advise on optimal tools for integrations to meet client requirements

      Contribute to the continual improvement of Delivery processes and the maturing of the ITOM / CMDB practice.

      Diligently and accurately track and record all time and keep calendar up-to-date with scheduled activities

      Other duties and responsibilities as assigned

What you’ll bring to the table:

 

      Proven consulting experience as a key technical resource leading the development and delivery of ITOM / CMDB solutions in client environments

      Expert level proficiency in ITOM / CMDB produce line including current ITOM / CMDB CIS certification(s)

      Knowledge of ITIL, minimum foundation level, ideally higher.

      Experience with key technologies relevant to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, SOAP, SCP, FTPS

      Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.

      Ability to listen, interpret, strategize and consult on complex business processes and technical concepts

      Demonstrated ability to influence and consult with clients, translating technical strategies to business outcomes and business outcomes to technical strategies.

      Excellent interpersonal skills, customer centric attitude, and situational awareness

      Outstanding verbal, written and presentation skills

      Proven team player and team builder

      Strong ownership, accountability, and attention to detail in all work efforts

      Superior maturity, professionalism, and judgment; ability to excel with minimum supervision

      Experience with SDLC processes implementing in a variety of project methodologies: waterfall, iterative, SAFe, Agile/Scrum

      Ability to travel 25% of the time

Education, Certifications And/or Experience Qualifications

      3+ years working on the ServiceNow platform

      Degree or equivalent, preferably in Computer Science or Information Technology

      ServiceNow Certified System Administrator (CSA)

      ServiceNow Certified Implementation Specialist for one or more of the ITOM / CMDB products

      ServiceNow pre-sales accreditations in multiple product lines (ITOM / CMDB)

 

Preferred Qualifications

      5+ years working on the ServiceNow platform or 8+ years of Industry experience

      Working knowledge of IT Operations Management and CMDB Processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration)

      ITIL Foundations Certification

 

Why Cask?

Cooper [Noun | employee of Cask]. Experienced and reliable artisan who takes pride in providing innovative solutions to common challenges.

 

Multi-Skilled & High Performing [adjective | what makes a true Cooper]. Coopers give it their all by exceeding expectations. We must ensure that our deliverables actually solve a customer’s business problem.

 

Mojo [Noun | our mindset]. Coopers work together to solve complex problems through the joy of innovation, collaboration and personal engagements not common in business today. 

 

Come be a part of the transformation and innovation we deliver.  Cask was founded in 2004 by a group of professionals who saw the need to help clients use process and technology in more efficient, cost-effective ways and create business value; today we are a Consulting Magazine "top 10 firm to work for" and are a 4-time Inc 5000 Fastest-growing company. We are recognized in the 2020 Gartner Market Guide for ServiceNow ITSM Consulting, Implementation, and Managed Services.

Perks? Oh, yes.

Cask's success is based upon our most valuable asset - the people. Cask offers a complete benefits package designed with your needs in mind. We strive to take an “employee first” approach. For more information about Cask’s benefits, please visit https://www.casknx.com/careers/.

We value diversity at our company. Cask is an equal opportunity employer.  Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

To learn more about Cask NX, please our website at https://www.casknx.com/ and be sure to follow us on LinkedIn, Facebook, and Twitter.

Cask NX LLC adheres to the Safer Federal Workforce Task Force COVID-19 Workplace Safety: Guidance for Federal Contractors and Subcontractors and Executive Order 14042, Ensuring Adequate COVID Safety Protocols for Federal Contractors, and conforms with the designated COVID-19 safeguards and workplace safety protocols; accordingly all job candidates must be fully vaccinated against COVID-19 prior to the first day of work and provide proof of such vaccination. The term “fully vaccinated” shall mean the candidate has received the single dose vaccine or the last dose of the double dose vaccine at least two weeks prior to commencing work for Cask NX LLC.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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