We Lead. We Transform. We Deliver.
Come work with the best of the best! Our people are designers, engineers, technologists, and industry thought leaders, all brought together with a singular focus on solving business challenges that stand in the way of organizational change and progress. Cask is a best-in-class ServiceNow digital transformation partner and we have won numerous industry awards including:
ServiceNow 2020 Global Elite Partner of the Year and 2020 Americas Elite Partner of the Year
Inc. Magazine Best Workplaces 2020 and Inc. 5000 Fastest-Growing Private Companies (four times!)
Consulting Magazine’s Best Small Firms to Work For and Fastest Growing Firms (two times!)
What you’ll be doing:
The Client Architect is responsible for overall design of client solutions and works with their delivery colleagues to ensure the successful outcomes of those solutions are realized by our clients. The best candidate for this role comes with 10+ years of experience in enterprise IT, within both industry and consulting capacities, who has worked across multiple disciplines and has a strong ability to learn technologies and articulate how those technologies can support meeting business objectives.
We’re looking for someone who enjoys helping people craft solutions to complex problems and can draw on their broad, general experience from a multi-faceted career in enterprise IT to guide customers through the envisioning of solutions that leverage business process analysis and design, organizational change management and other consulting services in conjunction with technical implementation services for the ServiceNow platform.
● Provide solutioning support throughout the sales cycle including scoping, pricing, and proposal content support across disciplines such as:
○ IT Service Management
○ Security Operations & Integrated RIsk Management
○ Human Resources Service Delivery
○ IT Operations Management
○ IT Business Management
○ Customer Service Management
● Discover underlying customer requirements and objectives to effectively demonstrate ServiceNow technology solutions in their context and establish the scope for implementation engagements.
● Identify the need for and engage with key internal subject matter experts (SMEs) within each practice or capability area to ensure feasibility of envisioned client solutions and success for our clients in meeting their planned objectives
● Works with team members to aid in determining future product lines by working with Sales & Marketing to review product specifications and requirements; appraising new product ideas and/or product changes.
● Help to transition the detailed execution of projects to the service delivery organization and provide ongoing support throughout delivery with continuous customer engagement, overall architectural governance and quality assurance of the solutions being implemented
● Become the long-term technical partner of key customer accounts following the transition of projects to delivery – the trusted adviser for technical staff.
● Provide general guidance and support to Solution Architects within the delivery organization for your customers and projects that have transitioned to delivery.
● Supports bringing new products to market by helping evaluate proposed product requirements; reviewing other’s return-on-investment analyses; supporting enablement activities with sales, marketing, and services delivery.
● Supports the marketing by participating in marketing events as a representative of the company and review.
● Writes and presents regularly in the form of blogs, white papers, and webinars to help promote those offerings they are most knowledgeable about.
● Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.
● Contributes to team effort by accomplishing related activities as needed.
What you’ll bring to the table:
● This role requires a broad technical acumen in multiple areas. It is not expected that the role is an expert in everything but to have working knowledge across multiple areas and a willingness to learn on the job in order to speak the customer’s language.
● Experience as either a major stakeholder in platform strategy, or has implemented the ServiceNow platform in one or more organizations
● BS or BA Required, Masters a plus, preferably Information Systems or Business/Public Administration related
● Appropriate industry certifications for a senior level person of their background
● Ability to form the C-suite relationships - CIO, CTO, CISO, CHRO, COO, etc.
● Ability to listen and understand the customer and effectively communicate back a sound understanding of customer’s needs and objectives
● Ability to articulate the connection between a customer’s problems, proposed solutions, and expected outcomes or return on investment that can be realized to both the customer and engagement teams
● Requirements Analysis, Business Planning, Competitive Analysis, Sales Support, Pricing and Business Strategy skills
● Team player with the ability to work well across organizational boundaries
● Real world experience in delivering solutions in their areas of expertise
Why Cask?
Cooper [Noun | employee of Cask]. Experienced and reliable artisan who takes pride in providing innovative solutions to common challenges.
Multi-Skilled & High Performing [Adjective | what makes a true Cooper]. Coopers give it their all by exceeding expectations. We must ensure that our deliverables actually solve a customer’s business problem.
Mojo [Noun | our mindset]. Coopers work together to solve complex problems through the joy of innovation, collaboration and personal engagements not common in business today.
Come be a part of the transformation and innovation we deliver. Cask was founded in 2004 by a group of professionals who saw the need to help clients use process and technology in more efficient, cost-effective ways and create business value; today we are a Consulting Magazine "top 10 firm to work for" and are a 4-time Inc 5000 Fastest-growing company. We are recognized in the 2020 Gartner Market Guide for ServiceNow ITSM Consulting, Implementation, and Managed Services.
Perks? Oh, yes.
Cask's success is based upon our most valuable asset - the people. Cask offers a complete benefits package designed with your needs in mind. We strive to take an “employee first” approach. For more information about Cask’s benefits, please visit https://www.casknx.com/careers/.
We value diversity at our company. Cask is an equal opportunity employer. Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
To learn more about Cask NX, please our website at https://www.casknx.com/ and be sure to follow us on LinkedIn, Facebook, and Twitter.
Check out our reviews on Glassdoor!
Cask NX LLC adheres to the Safer Federal Workforce Task Force COVID-19 Workplace Safety: Guidance for Federal Contractors and Subcontractors and Executive Order 14042, Ensuring Adequate COVID Safety Protocols for Federal Contractors, and conforms with the designated COVID-19 safeguards and workplace safety protocols; accordingly all job candidates must be fully vaccinated against COVID-19 prior to the first day of work and provide proof of such vaccination. The term “fully vaccinated” shall mean the candidate has received the single dose vaccine or the last dose of the double dose vaccine at least two weeks prior to commencing work for Cask NX LLC.
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.