We Lead. We Transform. We Deliver.
Come work with the best of the best! Our people are designers, engineers, technologists, experts and industry thought leaders, all brought together with a singular focus on helping clients achieve business transformation by solving business challenges that stand in the way of organizational change and progress. Cask is a best-in-class ServiceNow digital transformation partner and we have won numerous industry awards including:
● ServiceNow 2020 Global Elite Partner of the Year and 2020 Americas Elite Partner of the Year
● Inc. Magazine Best Workplaces 2020 and Inc. 5000 Fastest-Growing Private Companies (four times!)
● Consulting Magazine’s Best Small Firms to Work For and Fastest Growing Firms (two times!)
What you’ll be doing:
This role is a great opportunity for someone who wants the big picture and is also curious about how things actually work under the hood. You'll work on the technical documentation team to produce high-quality documents that help our clients get the most out of their applications. You'll work with subject matter experts, developers, product owners, and whomever else knows the material to get an in-depth understanding of the product. You’ll take that information and create the documentation to be included in ServiceNow knowledge articles, user guides, training material, quick reference cards, PowerPoint slide presentations, and more. As an expert in content quality, you’ll ensure every piece of content you create meets or exceeds our technical, grammatical, and design standards.
Work with department leaders and team members to create detailed instructions that are engaging and easy to understand.
Create or identify existing drawings, diagrams, and charts to increase end user understanding of business processes.
Create and edit screenshots to illustrate steps in the process.
Create and maintain high-quality product knowledge articles, user guides, and other technical documentation.
Interview users for feedback on documentation to improve usability.
Assist the technical documentation lead in tracking progress for each deliverable.
Demonstrate strong expertise in modern standards for technical writing, online help, content technology, and user experience.
What you’ll bring to the table:
2-4 years of experience writing software documentation, in particular for ServiceNow
Proven record of interviewing subject matter experts to create documentation of complex product features and custom technical solutions
Experience with Google GSuite, Jira, GitHub, Confluence, and other modern collaboration tools
Ability to quickly grasp complex technical concepts and make them easily understandable in text and graphics
Why Cask?
Cooper [Noun | employee of Cask]. Experienced and reliable artisan who takes pride in providing innovative solutions to common challenges.
Multi-Skilled & High Performing [adjective | what makes a true Cooper]. Coopers give it their all by exceeding expectations. We must ensure that our deliverables actually solve a customer’s business problem.
Mojo [Noun | our mindset]. Coopers work together to solve complex problems through the joy of innovation, collaboration and personal engagements not common in business today.
Come be a part of the transformation and innovation we deliver. Cask was founded in 2004 by a group of professionals who saw the need to help clients use process and technology in more efficient, cost-effective ways and create business value; today we are a Consulting Magazine "top 10 firm to work for" and are a 4-time Inc 5000 Fastest-growing company. We are recognized in the 2020 Gartner Market Guide for ServiceNow ITSM Consulting, Implementation, and Managed Services.
Perks? Oh, yes.
Cask's success is based upon our most valuable asset - the people. Cask offers a complete benefits package designed with your needs in mind. We strive to take an “employee first” approach. For more information about Cask’s benefits, please visit https://www.casknx.com/careers/.
We value diversity at our company. Cask is an equal opportunity employer. Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
To learn more about Cask NX, please our website at https://www.casknx.com/ and be sure to follow us on LinkedIn, Facebook, and Twitter.
Check out our reviews on Glassdoor!
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
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