We Lead. We Transform. We Deliver.

 Come work with the best of the best! Our people are designers, engineers, technologists, and industry thought leaders, all brought together with a singular focus on solving business challenges that stand in the way of organizational change and progress. Cask is a best-in-class ServiceNow digital transformation partner and we have won numerous industry awards including:

 

·       ServiceNow 2020 Global Elite Partner of the Year and 2020 Americas Elite Partner of the Year

·       Inc. Magazine Best Workplaces 2020 and Inc. 5000 Fastest-Growing Private Companies (four times!)

·       Consulting Magazine’s Best Small Firms to Work For and Fastest Growing Firms (two times!)


Job Summary: 

The Cask Business Technical Manager owns the leadership responsibilities for their respective team, in addition to fulfilling the responsibilities of their primary delivery role in the Consulting organization. They provide tactical as well as career guidance to their individual team members in support of existing and future projects.  This position is the managerial evolution of someone who has acquired the years of experience as a ServiceNow Technical or Solution Architect/Administrator as a consultant.  

In addition to the manager duties and responsibilities, the primary role of the Business Technical Manager must also fulfill all responsibilities as defined in the Business Technical Responsibilities section.

Manager Responsibilities: 

  • Manage the performance of Team Members

    • Conduct bi-weekly 1:1 meetings with direct reports

    • Conduct weekly team meetings

    • Perform quarterly performance review meetings with direct reports

    • Employee development and goal management

    • Training plan development

    • Manage performance in corporate performance management solution

    • Participate in compensation plans in accordance with corporate compensation guidelines

    • Manages their team’s individual corrective action and Performance Improvement Plan (PIP) process when applicable

  • Manage Team Utilization

    • Participate in project staffing meetings

    • Work with HR and Resource Managers to support staffing and recruiting efforts and to ensure skill set and capability of team aligns with forecasted pipeline

    • Utilize Resource Management dashboards to ensure team is being utilized as effectively as possible

  • Engage with Cask Leadership to resolve project escalations

  • Manage the recruiting, onboarding, offboarding and transition process for their respective team members

  • Participate in ongoing process improvement activities with the Delivery/Cask leadership team

Business Technical Responsibilities (ServiceNow Architect / Administrator)

  • Provide technical mentorship to the Business Systems Analyst, assist in the areas of research and analysis, monitoring and compilation of assigned project deliverables 

  • Supports the overall business / project plan by contributing to the analysis of project deliverables

  • Provide subject matter expertise, act as technical product advocate, design, develop and implement ITIL processes, ITSM, ITAM, SACM, Knowledge, Demand and Release Management modules within ServiceNow platform

  • Implement technology specific best practices and standards

  • Researches and evaluates alternative solutions and recommends the most efficient and cost-effective solutions

  • Proposes data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment

  • Translates requirements into functional and technical requirements

  • Review and refine designs for usability, review testing scenarios, refine test cases to ensure applications quality, and works with users to review test results to ensure they meet expected results

  • Support and coordinate scheduling and execution of releases, product upgrades, new technology, and deployments

  • Evaluation of new features and produce comprehensive analysis and recommendations

  • Perform and participate in product roadmap planning

  • Produce and maintain detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, technotes, and testing, etc. 

  • Acts as the Scrum Master for all development activities

Skills & Qualifications

  • Bachelor's Degree in Computer Science or Management Information Services, equivalent military or commercial experience considered

  • Previous experience managing performance and compensation

  • 5+ Years experience in Professional Services or an Enterprise IT Experience in both an operational and managerial capacity

  • 3+ Years of Hands on ServiceNow Administration and/or development

  • Excellent written and verbal communication and presentation skills

  • Ability to take a consultative approach to team and customer management

  • Ability to self-learn new applications and tools quickly

  • Project Management, IT and other Enterprise Business Management certifications are a plus


Why Cask?

Cooper [Noun | employee of Cask]. Experienced and reliable artisan who takes pride in providing innovative solutions to common challenges. 

 

Multi-Skilled & High Performing [Adjective | what makes a true Cooper]. Coopers give it their all by exceeding expectations. We must ensure that our deliverables actually solve a customer’s business problem.

 

Mojo [Noun | our mindset]. Coopers work together to solve complex problems through the joy of innovation, collaboration and personal engagements not common in business today.    

        

Come be a part of the transformation and innovation we deliver.  Cask was founded in 2004 by a group of professionals who saw the need to help clients use process and technology in more efficient, cost-effective ways and create business value; today we are a Consulting Magazine "top 10 firm to work for" and are a 4-time Inc 5000 Fastest-growing company. We are recognized in the 2020 Gartner Market Guide for ServiceNow ITSM Consulting, Implementation, and Managed Services.

 

Perks? Oh, yes.

 

Cask's success is based upon our most valuable asset - the people. Cask offers a complete benefits package designed with your needs in mind. We strive to take an “employee first” approach. For more information about Cask’s benefits, please visit https://www.casknx.com/careers/.

 

We value diversity at our company. Cask is an equal opportunity employer.  Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. 

 

To learn more about Cask, please visit our website at https://www.casknx.com/ and be sure to follow us on LinkedIn, Facebook, and Twitter.


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