We Lead. We Transform. We Deliver.
Come work with the best of the best! Our people are designers, engineers, technologists, and industry thought leaders, all brought together with a singular focus on solving business challenges that stand in the way of organizational change and progress. Cask is a best-in-class ServiceNow digital transformation partner and we have won numerous industry awards including:
● ServiceNow 2020 Global Elite Partner of the Year and 2020 Americas Elite Partner of the Year
● Inc. Magazine Best Workplaces 2020 and Inc. 5000 Fastest-Growing Private Companies (four times!)
● Consulting Magazine’s Best Small Firms to Work For and Fastest Growing Firms (two times!)
What you’ll be doing:
Cask Delivery team is looking for a Product Manager who will bring their deep Product Management expertise and strategic partnership to our Customers. They are excited to work in tandem with our clients and lead internal teams to develop strategic product roadmaps, manage the lifecycle of existing products and provide thoughtful recommendations to add value to our customers. The Product Manager has a deep desire to make their customer’s lives easier through scalable, efficient and innovative strategy, executing excellent deliverables and exceeding customer expectations.
Duties
● Work with customers to develop strategic roadmaps for their custom and standard ServiceNow applications
● Help align ServiceNow initiatives with the customer’s organizational goals
● Work with Product Owners across multiple value streams to align tactical development efforts with the strategic goals for the business and their ServiceNow products
● Work with a diverse distributed Agile team with an emphasis on repeatable processes, customer satisfaction and continuous improvement
● Manage the lifecycle of existing and new ServiceNow applications
● Manage the product workstream across the lifecycle using defined development process
● Make recommendations that will make our customer’s ServiceNow products more scalable, future-proof and more stable over time
● Analyze consumer needs, current market trends, and potential partnerships for our customers
● Support mission areas across the business to evolve and mature their ServiceNow products
● Participate in the solutioning of unique and complex problems with broad impact on the business
● Collaborate with agile development teams on releases of products and help drive the value for the organization
● Customer-focused; keeps customers as a priority when defining solutions, listening to customer feedback and advocating for solutions that help drive improvement in the customers experience & service
● Create and communicate the product strategy and roadmap, including prioritization efforts and milestone reviews to ensure that completion dates coincide with the larger needs of the business
● Manage key stakeholder expectations around the product line, help product owners resolve escalated product stakeholder issues
● Effectively manage both internal and external partnerships on initiatives from concept-to-delivery to ensure that products and roadmap priorities get to market with solutions aligned to vision
● Partner with the program team on strategic initiatives that will drive development and business priorities
What you’ll bring to the table:
● 10+ years professional experience, which includes 2+ years experience as a Product Manager and 2+ years hands-on experience working in an Agile environment
● Experience working with ServiceNow products is a plus
● Outstanding organizational, communication, interpersonal, relationship-building skills conducive to collaboration at all levels
● Experience prioritizing backlogs and working with cross-functional partners to develop product roadmaps and product life cycles
● In-depth understanding of A/B testing and optimization best practices
● Passion for teamwork and collaboration
● People management experience is a plus
● Ability to design product/solution architectures, by translating customer requirements to a solution and ability to validate/ implement complex solutions
● Demonstrated ability to effectively lead, motivate and manage direct reports as well as lead non-direct reports with influential leadership
● Deep experience in all aspects of defining, planning and delivering to customer business value
● Experience with capability/product development, including visioning, road mapping, feature prioritization and go to market strategy
● Ability to coordinate large scale efforts across multiple disparate teams.
● Experience as a change agent at senior levels of the organization
● Ability to work on a team in a collaborative virtual setting; self-motivated, self-directed, adaptable
● Detail, process and documentation-oriented
● Creative at adapting and implementing ideas
● Experience with Agile methodology; Scrum and/or SAFe a plus
● Understands technical and functional design requirements.
● A fundamental understanding of ITSM or ITIL.
● Knowledge of ServiceNow client and server-side Javascript and the ServiceNow APIs is preferred but not required.
● Understands business drivers and how those relate to software delivery.
Why Cask?
Cooper [Noun | employee of Cask]. Experienced and reliable artisan who takes pride in providing innovative solutions to common challenges.
Multi-Skilled & High Performing [adjective | what makes a true Cooper]. Coopers give it their all by exceeding expectations. We must ensure that our deliverables actually solve a customer’s business problem.
Mojo [Noun | our mindset]. Coopers work together to solve complex problems through the joy of innovation, collaboration and personal engagements not common in business today.
Come be a part of the transformation and innovation we deliver. Cask was founded in 2004 by a group of professionals who saw the need to help clients use process and technology in more efficient, cost-effective ways and create business value; today we are a Consulting Magazine "top 10 firm to work for" and are a 4-time Inc 5000 Fastest-growing company. We are recognized in the 2020 Gartner Market Guide for ServiceNow ITSM Consulting, Implementation, and Managed Services.
Perks? Oh, yes.
Cask's success is based upon our most valuable asset - the people. Cask offers a complete benefits package designed with your needs in mind. We strive to take an “employee first” approach. For more information about Cask’s benefits, please visit https://www.casknx.com/careers/.
We value diversity at our company. Cask is an equal opportunity employer. Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
To learn more about Cask NX, please our website at https://www.casknx.com/ and be sure to follow us on LinkedIn, Facebook, and Twitter.
Cask NX LLC adheres to the Safer Federal Workforce Task Force COVID-19 Workplace Safety: Guidance for Federal Contractors and Subcontractors and Executive Order 14042, Ensuring Adequate COVID Safety Protocols for Federal Contractors, and conforms with the designated COVID-19 safeguards and workplace safety protocols; accordingly all job candidates must be fully vaccinated against COVID-19 prior to the first day of work and provide proof of such vaccination. The term “fully vaccinated” shall mean the candidate has received the single dose vaccine or the last dose of the double dose vaccine at least two weeks prior to commencing work for Cask NX LLC.
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.