What you’ll be doing:

 

The ServiceNow ITBM Architect role is accountable for all aspects of the technical solution and implementation from initiation through closeout of Cask customer ITBM projects. This person leads onsite and virtual technical requirements gathering workshops with Cask customers to capture all requirements necessary to implement the solution on the ServiceNow platform.  The ITBM Architect provides consultative guidance to the customer and designs the overall solution based on ServiceNow and industry specific best practices.

 

Key Areas of Responsibility

      Serve as primary technical point-of-contact for projects

      Act as key interface between the Cask development team and the customer

      Define technical solutions for architecture and design that are aligned with clients’ business problems and ServiceNow ITBM implementation best practices

      Co-lead requirements gathering workshops with Business Functional team members to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution

      Collaborate with Business Functional team members to write/estimate stories

      Oversee developers’ work, and own overall quality and delivery of development

      Capable of executing hands-on development for stories that cannot be delegated

      Responsible for sprint demos, delivery of additional development artifacts and documentation, and knowledge transfer activities as required

      Work collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges

      Provide mentorship to developers and platform engineers on technical design standards and best practices

      Proactively maintain expert knowledge and understanding of the latest ServiceNow platform and product offerings

      Maintain expert knowledge of the ServiceNow ITBM Products; PPM, Demand Management, Resource Management, Timecard Management, Agile, SAFe, APM, Financial Management, CMDB, and Common Services Data Model

      Assist pre-sales team with scoping service engagements typically involving ServiceNow ITBM products and complex integrations with client applications/systems

      Research partner or vendor solutions to advise on optimal tools for integrations to meet client requirements

      Contribute to the continual improvement of Delivery processes and the maturing of the ITBM practice.

      Diligently and accurately track and record all time and keep calendar up to date with scheduled activities

      Other duties and responsibilities as assigned

Required Qualifications

      Proven consulting experience as a key technical resource leading the development and delivery of ITBM solutions in client environments

      Expert level proficiency in ITBM produce line including current ITBM CIS certification(s)

      Knowledge of industry and domain frameworks leveraged for IT Business Management

      Experience with key technologies relevant to ServiceNow integration solutions including: Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS

      Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.

      Ability to listen, interpret, strategize and consult on complex business processes and technical concepts

      Demonstrated ability to influence and consult with clients, translating technical strategies to business outcomes and business outcomes to technical strategies.

      Excellent interpersonal skills, customer centric attitude, and situational awareness

      Outstanding verbal, written and presentation skills

      Proven team player and team builder

      Strong ownership, accountability, and attention to detail in all work efforts

      Superior maturity, professionalism, and judgment; ability to excel with minimum supervision

      Experience with SDLC processes implementing in a variety of project methodologies: waterfall, iterative, SAFe, Agile/Scrum

      Ability to travel 25% of the time

Education, Certifications And/or Experience Qualifications

      3+ years working on the ServiceNow platform

      Degree or equivalent, preferably in Computer Science or Information Technology

      ServiceNow Certified System Administrator (CSA)

      ServiceNow Certified Implementation Specialist for one or more of the ITBM products

      ServiceNow pre-sales accreditations in multiple product lines (ITBM)

 

Preferred Qualifications

      5+ years working on the ServiceNow platform or 8+ years of Industry experience

      Expert knowledge of IT Business Management Processes (Project and Portfolio Management, Demand Management, Resource Management, Timecard Management, Financial Management, Agile, SAFe, Application Portfolio Management)

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