We Lead. We Transform. We Deliver.

Come work with the best of the best! Our people are designers, engineers, technologists, and industry thought leaders, all brought together with a singular focus on solving business challenges that stand in the way of organizational change and progress. Cask is a best-in-class ServiceNow digital transformation partner and we have won numerous industry awards including:


·        ServiceNow 2020 Global Elite Partner of the Year and 2020 Americas Elite Partner of the Year

·        Inc. Magazine Best Workplaces 2020 and Inc. 5000 Fastest-Growing Private Companies (four times!)

·        Consulting Magazine’s Best Small Firms to Work For and Fastest Growing Firms (two times!)


What you’ll be doing:

As a ServiceNow Administrator you will apply your knowledge of ServiceNow to perform the day-to-day administration, configuration, and ongoing maintenance of the ServiceNow platform. This will include supporting processes like Request, Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, Service Portal and other service modules as well as custom scoped applications that deliver enterprise-wide business processes to our customers. The ideal candidate is a master of ServiceNow administration and has some development experience.  

  • Perform day-to-day administration of the ServiceNow system, including making approved changes to platform configuration
  • Perform ServiceNow implementation tasks including but not limited to: configuration, integration, testing, requirements gathering and solution design
  • Work with business users to identify and refine business requirements and workflows
  • Develop systems integrations and process automation– fully utilizing the platform’s workflow capabilities
  • Create reports and dashboards in the ServiceNow platform
  • Configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each (including CMS/Service Portal).
  • Configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow.
  • Work with product owner/stakeholders to build requested items and tasks using workflows to manage processes and meet business requirements.
  • Document and maintain functional business requirements, process flows and business use cases.
  • Provide on-call support to customers for critical ServiceNow related incidents

 

What you’ll bring to the table:

  • BA/BS Degree in Information technology or a related discipline or comparable combination of education and successfully demonstrated experience
  • 2+ years experience as a ServiceNow administrator configuring core ServiceNow modules in an enterprise environment including the delegation of groups, modification of portal widgets, workflows, business rules, UI actions, UI policies, ACLs, etc
  • Understanding of Service Management processes
  • Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc
  • Excellent knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow features 
  • Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production
  • Knowledge of ServiceNow Scripting/Coding Experience a plus
  • ServiceNow Certifications a plus
  • Knowledge of Scoped Applications Development in ServiceNow a plus
  • Familiarity with Service Oriented architecture and web services integration (SOAP, WSDL, REST) a plus
  • Excellent analytical and creative problem-solving skills
  • Self-motivated, creative problem-solver who can adapt to new technologies and evolving customer requirements
  • Capable of working independently as well as in a team environment
  • Ability to work with a flexible schedule
  • Excellent active listening and analytical skills
  • Capable of dealing with and managing conflict
  • Able to work effectively in an environment with many competing and high priority demands
  • Able to qualify for a U.S. Federal Government Moderate Risk Position

 

Why Cask?

Cooper [Noun | employee of Cask]. Experienced and reliable artisan who takes pride in providing innovative solutions to common challenges.

Multi-Skilled & High Performing [Adjective | what makes a true Cooper]. Coopers give it their all by exceeding expectations. We must ensure that our deliverables actually solve a customer’s business problem.

Mojo [Noun | our mindset]. Coopers work together to solve complex problems through the joy of innovation, collaboration and personal engagements not common in business today.             

Come be a part of the transformation and innovation we deliver.  Cask was founded in 2004 by a group of professionals who saw the need to help clients use process and technology in more efficient, cost-effective ways and create business value; today we are a Consulting Magazine "top 10 firm to work for" and are a 4-time Inc 5000 Fastest-growing company. We are recognized in the 2020 Gartner Market Guide for ServiceNow ITSM Consulting, Implementation, and Managed Services.

Perks? Oh, yes.

Cask's success is based upon our most valuable asset - the people. Cask offers a complete benefits package designed with your needs in mind. We strive to take an “employee first” approach. For more information about Cask’s benefits, please visit https://www.casknx.com/careers/.

We value diversity at our company. Cask is an equal opportunity employer.  Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

To learn more about Cask NX, please our website at https://www.casknx.com/ and be sure to follow us on LinkedInFacebook, and Twitter.

Cask NX LLC adheres to the Safer Federal Workforce Task Force COVID-19 Workplace Safety: Guidance for Federal Contractors and Subcontractors and Executive Order 14042, Ensuring Adequate COVID Safety Protocols for Federal Contractors, and conforms with the designated COVID-19 safeguards and workplace safety protocols; accordingly all job candidates must be fully vaccinated against COVID-19 prior to the first day of work and provide proof of such vaccination. The term “fully vaccinated” shall mean the candidate has received the single dose vaccine or the last dose of the double dose vaccine at least two weeks prior to commencing work for Cask NX LLC.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

This position has been filled. Would you like to see our other open positions?