We Lead. We Transform. We Deliver.

Come work with the best of the best! Our people are designers, engineers, technologists, and industry thought leaders, all brought together with a singular focus on solving business challenges that stand in the way of organizational change and progress. Cask is a best-in-class ServiceNow digital transformation partner and we have won numerous industry awards including:


  • ServiceNow 2020 Global Elite Partner of the Year and 2020 Americas Elite Partner of the Year

  • Inc. Magazine Best Workplaces 2020 and Inc. 5000 Fastest-Growing Private Companies (four times!)

  • Consulting Magazine’s Best Small Firms to Work For and Fastest Growing Firms (two times!)


What you’ll be doing:

Cask is seeking an Engagement Manager to serve as a high energy trusted  partner  to our clients. Passionate about solving problems, building relationships, realizing value, and driving projects to completion, the Engagement Manager is an integral part of the Cask Delivery Team. The Engagement Manager will work with both internal and external stakeholders to Establish, Align, Deliver, and Sustain client relationships, client programs and  projects. 


  • Value Creation & Realization 

    • Work with stakeholders to identify engagement  outcomes in order to bring qualitative and quantitative client results

    • Lean in to opportunities to create new value through understanding client’s business and their current and future state needs; generate excitement about their roadmap and path toward the future

    • Create a backlog of future opportunities for the client

    • Work closely with the Cask Account Executive (AE) to develop a deep understanding of the client’s business, their people, their technology and their culture 

  • Client Relationship Management 

    • Act as the direct link between the Client and Cask during project and program execution. Communicate early and often with the client, using the appropriate medium in a professional manner.

    • Work closely with the Cask AE to build broad and deep relationships with customers that invoke a genuine, working relationship rooted in trust.

    • Together with the project team and the AE drive a high CSAT scores and repeat business

  • Leadership 

    • Identify key stakeholders within the client’s business and create a broad set of relationships.  

    • Provide guidance and thought leadership to various stakeholders within the customer organization

    • Pull in the right Cask team members at the right time to meet goals

  • Financial management 

    • Partner with Cask Accounting to ensure invoices are sent out correctly, on time,  and adhering to financial requirements of the client

    • Profitability management - ensure that project and programs are delivered within expected margins, on time and within budget 

  • Project Management 

    • Execute Project Management functions across all phases of delivery 

    • Hold an extremely high regard for risk management keeping client and Cask team on track, adhering to scope, budget and timeline 

    • Resource  scheduling, burned hours management & reporting 

    • Performance management of all resources assigned to the engagement. Promote a team culture of continual feedback on Cask team and with client to affirm the highest possible team performance and outcomes 

    • Ensure that deliverables meet Cask quality standards

    • Weekly project status reporting to various internal and external stakeholders including schedule, scope, budget, risks, issues, action items, and vendor management

    • Create and maintain project plans for various types of engagements


What you’ll bring to the table:

 

  • You love meeting new people and get energy from starting new projects 

  • Creating long term, lasting relationships with clients gives you energy

  • You can work at the strategy level and in the details from one minute to the next 

  • Your forward thinking but don’t lose site of today 

  • You love a fast paced, ever changing workplace environment. You roll with the punches and get satisfaction from a complex job. 

  • For 3-5 years, you have managed complex projects solving challenging business problems for clients. Value identification and reflection is second nature. 

  • Communication in all forms is natural to you. You have the skills to navigate challenging situations with finesse. 

  • Your previous work incorporates experience with ServiceNow or other SaaS based product implementations. 

  • SDLC is your second language. You have a strong background in managing Agile development engagements.

  • Dot your i's and Cross those t’s? Strong organizational skills with an ability to manage competing client demands is your nature. 

  • When faced with juggling priorities, you are able to identify the glass balls and adeptly delegate when necessary

  • You have experience working with a multi faceted team to scope and plan engagements. 

  • Ability and willingness to travel 


Why Cask?

Cooper [Noun | employee of Cask]. Experienced and reliable artisan who takes pride in providing innovative solutions to common challenges. 

Multi-Skilled & High Performing [adjective | what makes a true Cooper]. Coopers give it their all by exceeding expectations. We must ensure that our deliverables actually solve a customer’s business problem.

Mojo [Noun | our mindset]. Coopers work together to solve complex problems through the joy of innovation, collaboration and personal engagements not common in business today. 

Come be a part of the transformation and innovation we deliver.  Cask was founded in 2004 by a group of professionals who saw the need to help clients use process and technology in more efficient, cost-effective ways and create business value; today we are a Consulting Magazine "top 10 firm to work for" and are a 4-time Inc 5000 Fastest-growing company. We are recognized in the 2020 Gartner Market Guide for ServiceNow ITSM Consulting, Implementation, and Managed Services. 

 

Perks? Oh, yes.

 

Cask's success is based upon our most valuable asset - the people. Cask offers a complete benefits package designed with your needs in mind. We strive to take an “employee first” approach. For more information about Cask’s benefits, please visit https://www.casknx.com/careers/.

 

 

We value diversity at our company. Cask is an equal opportunity employer.  Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. 

 

 

To learn more about Cask NX, please our website at https://www.casknx.com/ and be sure to follow us on LinkedIn, Facebook, and Twitter.


Cask NX LLC adheres to the Safer Federal Workforce Task Force COVID-19 Workplace Safety: Guidance for Federal Contractors and Subcontractors and Executive Order 14042, Ensuring Adequate COVID Safety Protocols for Federal Contractors, and conforms with the designated COVID-19 safeguards and workplace safety protocols; accordingly all job candidates must be fully vaccinated against COVID-19 prior to the first day of work and provide proof of such vaccination. The term “fully vaccinated” shall mean the candidate has received the single dose vaccine or the last dose of the double dose vaccine at least two weeks prior to commencing work for Cask NX LLC.

 

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
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