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We Lead. We Transform. We Deliver.
Come work with the best of the best! Cask was named the ServiceNow Americas Elite Partner of the Year – the only partner named as such, out of more 250 eligible partners – the highest possible achievement. We are a leading Management and Technology Consulting firm specializing in providing business and technical expertise to clients - join us in providing innovative solutions to our customers many challenging issues.
What you’ll be doing:
Reporting to the Manager of Run Services, the ServiceNow Support Architect fulfills the role of the Technical Lead and oversees the delivery of technical solutions and processes for Cask’s Remote Administrator and Support Programs. This position must regularly interface with all levels of customer stakeholders as well as every role on the Cask team. Effective communication skills, both verbal and written, are vital to success in the role. Understanding user requirements and being able to translate them into the technical solution that aligns with customer expectations, requires the ability to listen, interpret, strategize and communicate. The role also requires a broad and deep understanding of the ServiceNow platform and best-practices pertaining to the implementation and configuration of its various applications and modules.
• Provide subject matter expertise, act as technical product advocate, design, develop and implement solutions on the ServiceNow platform
• Work with key stakeholders to assess needs and deliver the right solution to help solve business problems
• Lead virtual meetings with customers and provide valuable consultation specific to their business needs and ServiceNow environment
• Researches and evaluate alternative solutions and recommend the most efficient and cost-effective solutions
• Translate requirements into functional and technical requirements
• Coordinate with in-person and remote team members (both on-shore and off-shore), to drive technical work
• Remain current on technical and professional developments and business strategies affecting area of responsibility
• Maintain delivery schedules, adhere to SLAs and regularly communicate task status to key stakeholders
• Provide QA testing of technical configurations including reading and evaluating code
• Facilitate demonstrations and knowledge transfer sessions with the customer
• Promote update sets and configurations through ServiceNow instances.
• Coach and mentor administrators and developers
• Lead workshops focused on ITSM, ITIL and ServiceNow platform governance
• Provide a flexible work schedule that meets the needs of customers and Cask admins
• Evaluation of new features and produce comprehensive analysis and recommendations
• Manage and participate in platform upgrades
• Ability to travel up to 10%
What you’ll bring to the table:
• Bachelor's degree or relevant work experience in technology and business
• 4+ years experience working on the ServiceNow platform
• 3+ years experience working within a consulting or managed services environment
• ServiceNow Certified System Admin certification
• Strong understanding of ServiceNow administration and development practices
• Must be able to learn new applications and tools quickly
• Proficiency in Javascript comprehension is a plus
• Strong communication skills, both written and verbal, with the ability to describe technical solutions in business terms
• Familiarity with ITIL Service Management
• Working knowledge Microsoft Office products
• Experience with FedRamp or government customers is a plus
• Other ServiceNow certifications are a plus
• CMDB and ITOM experience is a plus
• Service Portal experience is a plus
• Must be able to attain public trust security clearance
Why Cask?
Cooper [Noun | employee of Cask]. Experienced and reliable artisan who takes pride in providing innovative solutions to common challenges.
Multi-Skilled & High Performing [adjective | what makes a true Cooper]. Coopers give it their all by exceeding expectations. We must ensure that our deliverables actually solve a customer’s business problem.
Mojo [Noun | our mindset]. Coopers work together to solve complex problems through the joy of innovation, collaboration and personal engagements not common in business today.
Come be a part of the transformation and innovation we deliver. Cask was founded in 2004 by a group of professionals who saw the need to help clients use process and technology in more efficient, cost-effective ways and create business value; today we are a Consulting Magazine "top 10 firm to work for" and are a 4-time Inc 5000 Fastest-growing company. We are recognized in the 2020 Gartner Market Guide for ServiceNow ITSM Consulting, Implementation, and Managed Services.
Perks? Oh, yes.
Cask's success is based upon our most valuable asset - the people. Cask offers a complete benefits package designed with your needs in mind. We strive to take an “employee first” approach. For more information about Cask’s benefits, please visit https://www.casknx.com/careers/.
We value diversity at our company. Cask is an equal opportunity employer. Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
To learn more about Cask NX, please our website at https://www.casknx.com/ and be sure to follow us on LinkedIn, Facebook, and Twitter.
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.