We Lead. We Transform. We Deliver.


Come work with the best of the best! Cask was named the ServiceNow Americas Elite Partner of the Year – the only partner named as such, out of more 250 eligible partners – the highest possible achievement. We are a consulting firm leading Management and Technology Consulting firm specializing in providing business and technical expertise to clients - join us in providing innovative solutions to our customers many challenging issues.

What you’ll be doing:

Provide expert-level consulting to clients through facilitating process design, innovative problem solving, analysis, client management, focusing on service delivery in the Human Resources domain. Provide guidance and advisory to customers on best practices, including HR Process Design, Service Alignment, Case Management, Knowledge Management, Onboarding and Offboarding Lifecycle Design, and overall HR transformation.

As a consultant in the Human Resources Practice, the ideal candidate will be expected to have a deep level of expertise and practical understanding  in core human resources management and HR service delivery and leverage that knowledge and experience in helping to develop solutions for our clients.  The  consultant will successfully lead project activities, assess and consult with internal and external customers, and deliver high-quality work products on customer engagements. A successful candidate must be analytical, innovative, possess a strong sense of attention to detail, and be able to demonstrate strong written and oral communication skills. It is critical that the consultant be able to present complex solutions and topics in a concise manner. The candidate must be comfortable blending multiple services lines and offerings into one harmonious deliverable and executive presentation for audiences of all levels and skillsets.

  • Lead large human resources engagements in concert with other Cask team members.

  • Conduct current state assessments consisting of organizational policies, standards, and processes.

  • Lead business value assessments

  • Conduct HR process discussions with customers to determine potential process risk and overall maturity.

  • Develop HR Service Delivery process guides, that are custom tailored to each customer’s unique culture, HR transformation goals, and organizational objectives with industry best practices and compliance requirements are taken into consideration.

  • Create detailed HR service delivery roadmaps with short-term, mid-term, and long-term goals that prioritize remediation recommendations and address all instances of non-compliance with applicable regulatory, statutory, contractual, and organizational obligations.

  • Develop strategic, operational, and tactical recommendations tailored to each customer with the intent to remediate all identified risks and compliance gaps to improve a customer’s HR service delivery and employee experience

  • Work with other Cask Consultants in a collaborative setting to support and assist on the execution and delivery for customers 

  • Support Pre-sales activities assisting with demonstrations, discovery and solution design.

What you’ll bring to the table:

  • 5-7 years process modeling, process design experience and gathering functional requirements

  • 5-7 years working with Enterprise business automation technologies (i.e. ServiceNow, SalesForce, Oracle, etc.)

  • 5-7 years of building and delivering roadmaps at a senior level for external client Shared Services organizations

  • Experience in the  HR functional domain - leading Centers of Excellence or HR Operations a plus

  • At least 2 years previous experience working directly with external enterprise clients as a consultant  

  • Ability to manage multiple client engagements 

  • Ability to travel ~30% and on short notice

  • Certifications in Human Resources, Change Management and Lean/Six Sigma a plus

  • ServiceNow experience a plus

  • Previous Big 4 consulting experience a plus 

  • Bachelor’s degree or equivalent experience and/or military experience

  • Experience with ServiceNow administration or implementation a plus.

Why Cask?

Cooper [Noun | employee of Cask]. Experienced and reliable artisan who takes pride in providing innovative solutions to common challenges. 

Multi-Skilled & High Performing [adjective | what makes a true Cooper]. Coopers give it their all by exceeding expectations. We must ensure that our deliverables actually solve a customer’s business problem.

Mojo [Noun | our mindset]. Coopers work together to solve complex problems through the joy of innovation, collaboration and personal engagements not common in business today. 

Come be a part of the transformation and innovation we deliver.  Cask was founded in 2004 by a group of professionals who saw the need to help clients use process and technology in more efficient, cost-effective ways and create business value; today we are a Consulting Magazine "top 10 firm to work for" and are a 4-time Inc 5000 Fastest-growing company. We are recognized in the 2020 Gartner Market Guide for ServiceNow ITSM Consulting, Implementation, and Managed Services.


Perks? Oh, yes.


Cask's success is based upon our most valuable asset - the people. Cask offers a complete benefits package designed with your needs in mind. We strive to take an “employee first” approach. For more information about Cask’s benefits, please visit


We value diversity at our company. Cask is an equal opportunity employer.  Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. 


To learn more about Cask NX, please our website at and be sure to follow us on LinkedInFacebook, and Twitter.


To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.