We Lead. We Transform. We Deliver.


Come work with the best of the best! Cask was named the ServiceNow Americas Elite Partner of the Year – the only partner named as such, out of more than 250 eligible partners – the highest possible achievement. We are a leading Management and Technology Consulting firm specializing in providing business and technical expertise to clients - join us in providing innovative solutions to our customer’s many challenging issues.

What you’ll be doing:

The Program Executive (ServiceNow) role is primarily a solutions consultant with broad technical and process knowledge across a wide portfolio of services and products. The best candidate for this role is an IT generalist with 10+ years of experience in enterprise IT, who has worked across multiple disciplines and has a strong ability to learn new things. 

We’re looking for someone who enjoys helping people craft solutions to complex problems and can draw on their broad, general experience from a multi-faceted career in enterprise IT.

  • Provide customer support including requirements development and technology scoping support across the following disciplines:

            - Security Operations

            - IT Governance, Risk, & Compliance

            - IT Service Management

            - IT Operations

            - Project Portfolio Management

            - IT Financial Management

            - Customer Service Management

            - Human Resources Information Systems

            - ServiceNow Solutions

  • Discover underlying customer requirements and objectives to effectively demonstrate ServiceNow technology solutions in their context and establish the scope for implementation engagements.

  • Works with team members to aid in determining future product lines by working with Sales & Marketing to review product specifications and requirements, appraising new product ideas and/or product changes.

  • Help to transition projects to the service delivery organization and aid in the creation of enablement materials to allow them to effectively deliver new products and services.

  • Become the long-term technical partner of key customer accounts following the transition of projects to delivery – the trusted adviser for technical staff.

  • Provide general guidance and support to ServiceNow Architects within the delivery organization for your customers and projects that have transitioned to delivery.

  • Provides information for management by preparing short-term and long-term product sales forecasts and special reports and analyses, answering questions and requests.

  • Supports the marketing of ServiceNow platform capabilities as a representative of the company and customer

  • Writes and presents regularly in the form of blogs, white papers, and webinars to help promote those offerings they are most knowledgeable about.

  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

  • Contributes to team effort by accomplishing related results as needed.

What you’ll bring to the table:


  • This role requires a broad technical acumen in multiple areas. It is not expected that the role is an expert in everything but have a working knowledge across multiple areas and a willingness to learn on the job in order to speak the customer’s language.

  • Current ServiceNow Platform Owner in an enterprise, has been a major stakeholder in platform strategy, or has implemented the ServiceNow platform in one or more organizations

  • BS or BA Required, Masters a plus, preferably Information Systems or Business related

  • Appropriate industry certifications for a senior level person of their background

  • Ability to form relationships with customer “C” Level leadership 

  • Ability to listen and understand the customer - customer empathy

  • Requirements Analysis, Business Planning, Competitive Analysis, Sales Support, Pricing and Business Strategy skills

  • Team player with the ability to work well across organizational boundaries

  • Real world experience in delivering solutions in their area of expertise

Why Cask?

Cooper [Noun | employee of Cask]. Experienced and reliable artisan who takes pride in providing innovative solutions to common challenges. 

Multi-Skilled & High Performing [adjective | what makes a true Cooper]. Coopers give it their all by exceeding expectations. We must ensure that our deliverables actually solve a customer’s business problem.

Mojo [Noun | our mindset]. Coopers work together to solve complex problems through the joy of innovation, collaboration and personal engagements not common in business today. 

Come be a part of the transformation and innovation we deliver.  Cask was founded in 2004 by a group of professionals who saw the need to help clients use process and technology in more efficient, cost-effective ways and create business value; today we are a Consulting Magazine "top 10 firm to work for" and are a 4-time Inc 5000 Fastest-growing company. We are recognized in the 2020 Gartner Market Guide for ServiceNow ITSM Consulting, Implementation, and Managed Services.


Perks? Oh, yes.


Cask's success is based upon our most valuable asset - the people. Cask offers a complete benefits package designed with your needs in mind. We strive to take an “employee first” approach. For more information about Cask’s benefits, please visit


We value diversity at our company. Cask is an equal opportunity employer.  Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. 


To learn more about Cask NX, please our website at and be sure to follow us on LinkedInFacebook, and Twitter.


To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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