The Customer Success Specialist is responsible for assuring that our users are realizing the most value possible from the System Surveyor platform. In this role, you are a trainer, coach, advisor, and problem solver who will engage with potential, new and existing users of System Surveyor to understand their needs, provide daily support, and work to ensure our customers discover all the benefits of our platform. The effectiveness and success of the Customer Success team is measured by active usage, customer retention, and customer feedback. This role reports to the VP of Sales and Marketing and has extensive interaction with product management and product development teams to help deliver even more value to our clients.