General Description of the Position:
The Carrier Operations Associate will cover assigned loads, expedite the sharing of information and documentation between customers and carriers, and communicate with dispatchers and drivers to track the status of loads. The training will allow you to learn the dynamic logistics industry and find your strengths to build your career.
To ensure success in this position the Carrier Operations will need to maintain current knowledge of freight carrier services and be effective in attracting new carriers and ensuring carrier retention. Carrier Operations is carrier oriented.
Primary Responsibilities:
- Identifying and selecting reputable and safe carriers for loads assigned by customers
- Booking orders with carriers
- Create relationships with a network of carriers
- Booking all pre-assigned loads
- Providing customers with shipping quotes
- Daily tracking and updating the status of loads
- Keeping accurate records of relevant activities
- Ensure all paperwork is received from the carrier
- Collaborating with shippers, carriers, and dispatchers to manage scheduled collections and drop-offs
- Updating customers on the status of shipments and assisting with other inquiries
- Maintaining current knowledge of market trends in the transportation marketplace
Qualifications:
- High School Diploma (required)
- College Degree (Preferred)
- Reliable transportation to the office
- Ability to work 8 am- 5 pm
- Ability to work in a team environment
- Ability to multitask
- Strong communications skills
- Ability to learn new skills
- Willing to learn negotiation and selling skills