The Opportunity

Acumera, a rapidly growing Austin-based edge computing company for the retail and hospitality industries, has an exciting opportunity for a dynamic Customer Success Manager (CSM). Reporting to the VP of Customer Success, the CSM is responsible for executing the proactive management of the post-sale client relationship; focused on lifetime-horizon planning and retention for our most complex and strategic clients.

Core Responsibilities

• Acclimates newly onboarded customers to the Acumera Community

• Fosters & develops strong customer relationships, networking, and client engagement beyond the sales event.

• Maintains relevant contracting portfolios and ensures the customer is appropriately billed in a timely manner for services rendered.

• Collects and organizes critical decision-making data such as store counts, servicefications, upcoming initiatives, problems to be solved 

• Analyzes and qualifies client demands and opportunities, engaging the right internal resources at the right time

• Initiates and leads regular standups and strategic business reviews of relevant client activities and upcoming initiatives

• Enhances product & service experience via education & advocation

• Champions client perspective, context, and feedback, and serves as the voice of the customer when engaged with internal Acumera team members

You Are

• A strong communicator: you are excellent at engaging small groups and translating technical concepts adapted to a given targeted audience, whether that’s a weekly touchpoint, quarterly review, or Scrum Story.

• A motivated self-starter: you are eager to be hands-on with a variety of projects and enjoy taking the lead

• Proactive and organized: you are capable of organizing your workload and meeting deadlines with minimal supervision, but also recognize the value of teamwork and seeking help when needed

• Flexible, problem-solver: you are excited by new challenges and engage proactively with a positive attitude to find effective solutions.

• Evidence-driven: you use data to formulate insights and develop strategies

• Highly collaborative: you thrive in a close-knit, cross-functional team environment

• Curious by nature: you are inquisitive and immerse yourself in continuous learning  

Your Previous Experience

Starting job title and salary based on experience and demonstrated capabilities. This role is flexible for someone who is motivated to grow and learn new skills, but possessing some of the following experience is helpful for immediate success:

• Previous customer success, account management, or customer service experience highly desired 

• Previous experience in an IT industry and/or retail or hospitality verticals preferred

• Working knowledge of computing administration concepts preferred or a willingness to develop such skills early into the onboarding process 

• Ability to occasionally travel to customer locations for on-site meetings

• Bachelor’s degree in business management or Information Systems, or equivalent professional work experience in place of formal education

About Acumera 

We make the edge work — every time, everywhere. Acumera’s SaaS solutions extend IT infrastructure to the edge, enabling real-time computation to deliver value to our customers’ businesses. Whether they have 10 locations or 10,000+, Acumera’s combination of edge computing, networking, security, and 24/7 support gives customers the flexibility to manage and scale distributed networks while unlocking unlimited possibilities for innovation. As network security leaders and edge originators, Acumera gives our customers the immediacy of localized computing with the power of the cloud. 

Learn more at Acumera.com

Acumera Benefits

Health benefits upon hire

401(k), FSA, HSA

Paid company holidays

Discretionary time off policy

Casual dress code

Central Austin location with free parking

Flexible work environment and an opportunity to grow as we grow

Acumera is an equal opportunity employer.  All final candidates will be subject to a pre-employment background check.