Urgently Hiring


What We’re Looking For

The Sales Operations Administrator we’re looking for delivers a 5-star customer service experience with the order processing tools we use most often and a willingness to learn the rest. You’ll have the opportunity to work with talented and diverse teams across the Company including Sales, Finance, and Service Delivery. We’re here to support your success and cheer you on as you grow professionally.


Who We Are

Based in Austin, Texas, Acumera provides managed network security and automation services for the payment systems and operations of multi-site businesses.

Our clients focus on growing their companies by using Acumera’s remote systems visibility, strong data security and simplified compliance services. Since 2002, Acumera has been our clients’ trusted network partner. 


What You Will Be Doing 

  • Ensure a smooth, accurate, and efficient ordering experience

  • Own order creation for Acumera's existing customer base

  • Provide order management support for Sales and Account Management teams

  • Track order progress and complete follow-up tasks to meet deadlines

  • Answer customer service-related questions through phone, email, and online chat


What You Already Have

  • Outstanding customer interaction skills

  • Proficient with Google Suite, Excel

  • Learning new software systems comes easily for you

  • You look at every detail to make sure things are 100% accurate

  • Enjoy finding solutions for complex problems

  • You’ve never missed a deadline

  • Flexibility to take on other projects and duties as needed


What You Will Gain Experience In

  • Customer Care and Support

  • Sales and Marketing CRM (HubSpot)

  • Network Security Industry

  • Working toward company-wide, high-level goals

  • Account Management Sales 

 

Required Education & Experience

  • 1-2 years experience in order coordination positions, customer service-driven positions, or data entry experience

 

Perks of Acumera

Health benefits from day one

Stock option grants

401(k), FSA, HSA, Long and Short Term Disability options

Life insurance and Employee Assistance Program (EAP)

Casual dress code

Paid company holidays

Discretionary time off policy

Central Austin location with free parking

Flexible work environment and an opportunity to grow as we grow

 

This position is located in Austin, Texas

Acumera is an equal opportunity employer.  All final candidates will be subject to a pre-employment background check.

This position has been filled. Would you like to see our other open positions?