Full-time Customer Support Representative needed for our team in downtown Knoxville. This is an exciting, dynamic and essential role in our company’s success! As a CSR you will receive customer support cases via email and chat, supporting our user base the world over. This position will require some technical (IT) knowledge as well as a familiarity with Salesforce.
At Cirrus Insight, you can expect competitive pay, Full health, dental, vision benefits, 401K plans, Technical Training as required, and catered lunches on Fridays.
This is a full-time entry/mid-level position in a fast-paced, high profile startup environment. This position includes professionalization in Customer Solutions & Support in a SAAS oriented landscape, Q&A, Real-time problem-solving skills via web and screen share support.
Skills required include the ability to work in a startup team environment. Ability to learn new products, concept and an eagerness to explore new technology. Problem solvers! Strong critical thinking skills, and the ability to thoughtfully identify challenges and solutions. Experience in customer service or support roles. Salesforce administration experience preferred. Attention to detail is a must!