The General Manager is the driving force of Graciousness, Hospitality and Quality in all areas of the F&B operation.
Maintains guest/member satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons.
Attracts guests by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands.
Maintains operations by ensuring policies and standard operating procedures are met; implementing production, productivity, quality, and guest-service standards; determining and implementing system improvements.
Meets restaurant financial objectives by exceeding expectations set in forecasts and budgets; analyzing variances; initiating corrective actions; developing
and implementing strategies to increase average meal checks.
Accomplishes F&B human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems.
Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry; attending educational workshops; reviewing professional publications; establishing personal networks; bench marking state-of-the-art practices; participating in professional societies.
Accomplishes company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Guest Relations
Lead by example by providing a warm welcome to members/guests whilst striving to provide outstanding service.
Create and maintain relations with guests and members through having an active presence on the floor.
Maintain consistent guest satisfaction through collating guest feedback received from any platform and communicate this with team, implementing changes or training where necessary. Directly follow up with all customer feedback, both good and bad.
Deal with any client complaints promptly and effectively, ensuring guest satisfaction.
Conduct tours for VIPs, journalists and prospective members. Act as an Ambassador for THE WELL at all times.
Personnel management
Displays honesty & integrity.
Provide leadership, direction and support to develop a highly motivated team, who can consistently deliver excellent standards of service in all areas of the F&B program.
Develop an annual training plan that ensures that all employees are trained and developed to meet the needs of the business and exceed expectations
Communicates effectively to staff using tools such as development reviews, training, product knowledge and exposure to health/wellness practices.
Ensure that all HR policies and procedures are followed correctly.
Review all staff performance on a regular basis.
Monitor all personnel procedures including schedule, sickness, holidays and payroll.
Ensures updated safe work environment
Operations
Possess excellent communication and leadership skills and are a strong, creative problem solver.
Monitors the performance of the establishment through verification and analysis of THE WELL’s guest satisfaction system and financial reports regarding F&B operations
Self-starter who proactively initiates tasks required to remain in line with the established budgets and goals.
Support all operational areas and team members by proactively assisting guests and undertaking operational duties as and when required.
Consistently monitor the cleanliness, maintenance, presentation of the F&B operation and THE WELL brand standards.
Oversee and ensure all legislation and requirements are being upheld as per THE WELL’s operating license(s).
Complete P&L responsibility for the F&B operation.
Responsible for the smooth operation of all meal periods and events
Oversees all aspects of the F&B operations for The Well
Key Traits:
Confident and experienced decision-making, comfortable with making trade-offs and communicating decisions to partners
Strategic, big picture thinker who can lead a team to think boldly and creatively without losing sight of the finer details
Energized about solving complex, ambiguous problems
Deep collaboration skills and high EQ
Food Safety and Planning
Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
Responsible for ensuring consistent high quality of food preparation and service.
Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
Must possess a NYC Food Handlers License