Our Story
THE WELL is your one-stop shop for wellness. We integrate modern medicine and ancient healing, focusing on whole-person care. Our services, products and experiences address the physical, mental and spiritual aspects of well-being to help you feel your best. 

We started THE WELL to help you make wellness part of your everyday — whether it’s kicking off a meditation practice or tackling a chronic health condition. Whatever your path may be, we’re here to guide you.

 

THE WELL Bay Harbor Islands

Tucked away on Bay Harbor Islands and perfectly removed from the hurried pace of Miami, THE WELL Bay Harbor Islands is the first of its kind — a place where you can live, work and play with wellness. With 13,000 square feet of best-in-class amenities, this premier fitness and wellness destination includes a restorative Bath House featuring Miami's first caldarium, a halotherapy steam room and an innovative Infrared and Sound Dome, vitality treatment rooms, state-of-the-art movement and fitness studios with daily programming and fresh juice and organic snack bar. Whether you live in The Residences, work in The Offices or are a guest or member at The Club, THE WELL Bay Harbor Islands is designed to put wellness at the center of your life, creating the time and space to disconnect, slow down and to refocus on what matters most: your well-being.

Location: 1177 Kane Concourse, Bay Harbor Islands, FL 33154

The Role: General Manager, Director of Wellness

THE WELL is seeking a General Manager who is excited to be part of a fast-paced, start-up environment. The General Manager (GM) will be responsible for overseeing all Club operations including membership, spa, health and healing services and fitness, while upholding THE WELL’s service and brand standards and driving financial performance.

The GM will lead day-to-day operations with the support of THE WELL Bay Harbor Islands’ leadership team, while maintaining excellence within the local community and on a global scale. This role requires a strategic approach to initiating and executing key initiatives that drive the Club’s success. Additionally, the GM will foster strong business relationships with residents, members, and guests, ensuring a seamless and exceptional experience.

The Responsibilities 

 

Leadership

  • Manage and assume responsibility and accountability for achieving goals and provide desired results for all stakeholders, including ownership.

  • Provide direction, guidance and support and to direct reports and team members in order to build a successful operation. Provide expertise within the field and act as a role model within the community, maintaining excellent relationships with residents, members and guests.

Finance & Strategy

  • Initiate and execute strategic initiatives and business objectives. In collaboration with Home Office, lead annual budget creation  and business planning based on thorough research and knowledge of the business and market.

  • Review and analyze financial performance and manage expenses while still maintaining impeccable property appearance and superior guest service.

  • Propose improvement projects based on financial and operational needs. 

Resident, Member & Guest Relations

  • Create and maintain relations with residents, members and guests and ascertain through an active presence in public spaces and through an open-door policy.

  • Ascertain resident/member/guest satisfaction through survey tools and resident/member/guest satisfaction   

Sales & Marketing

  • Oversee implementation of marketing plan initiatives and provide organizational and practical support. Monitor membership sales goals progress and proactively provide innovative ideas.

  • Plan, execute and participate in promotional and member appreciation events, together with respective department heads, as well as host retreats and visiting master events.

HR | People Care

  • Provide clear team member expectations through open communication, on-going formal and informal feedback, performance management and staff appreciation events.

  • Oversee and participate in  hiring, onboarding and training processes for new and existing team members. Mentor and develop team members and direct reports.

Operations

  • Provide hands-on operational support in all areas when needed as well as planning and preparation for members/residents/guests, including member/resident programming. Act as Manager on duty and handle grievances.

  • Ensure the facility is maintained to THE WELL’s brand standard; inspect the club regularly for facility and maintenance needs, actioning follow up immediately.

  • Other duties as assigned.

Qualifications required

  • 10+ years of leadership experience in spa, wellness or hospitality

  • Bachelors Degree in a related field

  • Strong financial acumen

  • Strong communication skills

  • Understanding of luxury quality service and experiences

  • Strong problem solving abilities and ability to turn experiences around

  • Organizational skills and attention to detail

  • Ability to motivate and mentor the team

  •  Bi-lingual, Spanish, a plus

Benefits & Perks

  • Comprehensive benefits package including Medical, Dental, Vision & Supplemental Voluntary Insurance Plans

  • Paid Time Off 

  • Perks, gym & multiple service discounts

This job is currently not open for applications. Would you like to see our other open positions?