Surgical Solutions Technician                                

             

 

Role Summary:  Surgical Solutions Technicians serve as an integral member of the operating room team providing support services to surgeons and all other Operating Room staff. Commit to superior customer service while actively assisting in daily operations and procedures in local account. The position reports to Account Supervisors/Lead Technicians. 

 

Duties & Responsibilities

      In the Operating Room the Technician will

      Model a high standard of performance to staff and peers

      Understand procedures being performed and anticipating the needs of surgeons, while ensuring a high level of service to staff during operative procedure

      Assure maintenance of the sterile field

      Demonstrate a high caliber of skill in

      Pre-operative setup

      Ensure video equipment is functioning properly

      Place monitors and equipment according to the surgeon's preference

      Open supplies while maintaining sterile field

      Intra-operative technical and customer support

      Ensures necessary equipment is plugged in and functioning properly

      Address any supply issues and requests

      Provide support during procedure as needed

      Post-operative turnover

      Gather and dispose of garbage/waste, breakdown tables as needed, mop room as needed

      Gathers instruments and equipment

      Inventories instruments and other equipment, and ensures everything is in working order

      Provide any other help as needed to OR staff to ensure quick turnaround

      Maintain high standards for decontamination, inspection, assembly, wrapping, and sterilization of surgical instruments.

      Maintain all laparoscopic equipment and replace as needed; process repairs for instruments and scopes

      Maintains currents preference cards for surgeons

      Maintains a professional level of service, and remains on good, professional terms with all OR staff

      Punctual at all times, and is available for all shifts, along with on call hours

 

Skills and Abilities:

  • Regular, reliable, consistent on-site job attendance is a requirement at assigned workplace. Punctuality and dependability are important to meet the needs of colleagues, hospital staff and the hospital Operating Rooms’ schedules.
  • Must be able to work Sunday – Saturday which includes 24/7 coverage on a rotational basis between the technicians at the local hospital during weekdays, weekends, and holidays. This position typically entails a 40-hour workweek and additional hours may be required based on workflow and OR schedule to ensure our customers receive the highest level of service.
  • Ability to organize responsibilities, think critically and make decisions in high stress and emergency situations. Collect, organize and analyze information and clearly communicate in verbal and written form. Manage time and systemize actions to complete tasks. Demonstrate problem-solving skills and use sound judgment while exercising standard safety precautions. Ability to work quickly and accurately with commitment to detail.
  • Interpersonal abilities sufficient to interact with individuals and groups from a variety of social, emotional, cultural, and intellectual backgrounds. Ability to establish rapport with clients and team members as well as demonstrate professionalism in all circumstances.
  • Ability to work effectively within their role independently as well as a part of a team. Treat others with consideration, dignity, and respect.

·       Communication abilities sufficient for interaction with customers, hospital staff, team members and other healthcare professionals in verbal and written form. Ability to effectively read and comprehend technical and professional materials and to follow oral and written instructions. Ability to initiate client education, to interpret and document client actions, and to initiate appropriate responses.

  • Tactile, auditory, and visual accuracy sufficient for physical assessment, and to interact in clinical, lab, and classroom environments
  • Work Environment: hospitals are a 24-hour, 7 days a week operation that have a fast-paced atmosphere and involves exposure to bloodborne pathogens, various chemical disinfectants, and infectious materials
    • Ability to wear personal protective equipment (i.e. eye protection, gloves, shoe covers, surgical head covering, and gown) is required
  • Physical Demands
    • Ability to turn, bend, squat, kneel, crawl, reach, push, pull, maneuver in tight spaces, and side-to-side turning of neck
    • Ability to maneuver heavy equipment; lift, carry, and balance items weighing up to 50 pounds individually or additional weight with assistance
    • Full range of body motion; gross and fine motor abilities sufficient to provide safe and effective care
    • Repetitive and constant standing for prolonged periods
    • Normal, correctable vision and hearing required including the ability to accurately discern color as necessary to perform job functions

Qualifications:

      Education: High school diploma/GED required. Some college preferred.

      Certifications: Certified Registered Central Sterile Technician (CRCST) or Certified Surgical Technician (CST) a plus. 

      Previous Experience: one year OR experience preferred, 2-5 years face to face customer service experience

      Outstanding customer service skills, ability to build and maintain strong rapport with hospital teams

      Must have excellent communication and negotiation skills

      Possess excellent leadership skills; ability to effectively build teams and direct the work of others

      Ability to quickly and accurately anticipate needs, and appropriately respond

      Experience with Microsoft Suite; Outlook, Word, Excel

      Availability for 24/7 hospital coverage including weekday, weekend, and holiday rotational scheduled and on-call shifts

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