Surgical Solutions Technician
Role Summary: Surgical Solutions Technicians serve as an integral member of the operating room team providing support services to surgeons and all other Operating Room staff. Commit to superior customer service while actively assisting in daily operations and procedures in local account. The position reports to Account Supervisors/Lead Technicians.
Duties & Responsibilities
● In the Operating Room the Technician will
○ Model a high standard of performance to staff and peers
○ Understand procedures being performed and anticipating the needs of surgeons, while ensuring a high level of service to staff during operative procedure
○ Assure maintenance of the sterile field
○ Demonstrate a high caliber of skill in
■ Pre-operative setup
● Ensure video equipment is functioning properly
● Place monitors and equipment according to the surgeon's preference
● Open supplies while maintaining sterile field
■ Intra-operative technical and customer support
● Ensures necessary equipment is plugged in and functioning properly
● Address any supply issues and requests
● Provide support during procedure as needed
■ Post-operative turnover
● Gather and dispose of garbage/waste, breakdown tables as needed, mop room as needed
● Gathers instruments and equipment
● Inventories instruments and other equipment, and ensures everything is in working order
● Provide any other help as needed to OR staff to ensure quick turnaround
○ Maintain high standards for decontamination, inspection, assembly, wrapping, and sterilization of surgical instruments.
○ Maintain all laparoscopic equipment and replace as needed; process repairs for instruments and scopes
○ Maintains currents preference cards for surgeons
○ Maintains a professional level of service, and remains on good, professional terms with all OR staff
○ Punctual at all times, and is available for all shifts, along with on call hours
Skills and Abilities:
- Regular, reliable, consistent on-site job attendance is a requirement at assigned workplace. Punctuality and dependability are important to meet the needs of colleagues, hospital staff and the hospital Operating Rooms’ schedules.
- Must be able to work Sunday – Saturday which includes 24/7 coverage on a rotational basis between the technicians at the local hospital during weekdays, weekends, and holidays. This position typically entails a 40-hour workweek and additional hours may be required based on workflow and OR schedule to ensure our customers receive the highest level of service.
- Ability to organize responsibilities, think critically and make decisions in high stress and emergency situations. Collect, organize and analyze information and clearly communicate in verbal and written form. Manage time and systemize actions to complete tasks. Demonstrate problem-solving skills and use sound judgment while exercising standard safety precautions. Ability to work quickly and accurately with commitment to detail.
- Interpersonal abilities sufficient to interact with individuals and groups from a variety of social, emotional, cultural, and intellectual backgrounds. Ability to establish rapport with clients and team members as well as demonstrate professionalism in all circumstances.
- Ability to work effectively within their role independently as well as a part of a team. Treat others with consideration, dignity, and respect.
· Communication abilities sufficient for interaction with customers, hospital staff, team members and other healthcare professionals in verbal and written form. Ability to effectively read and comprehend technical and professional materials and to follow oral and written instructions. Ability to initiate client education, to interpret and document client actions, and to initiate appropriate responses.
- Tactile, auditory, and visual accuracy sufficient for physical assessment, and to interact in clinical, lab, and classroom environments
- Work Environment: hospitals are a 24-hour, 7 days a week operation that have a fast-paced atmosphere and involves exposure to bloodborne pathogens, various chemical disinfectants, and infectious materials
- Ability to wear personal protective equipment (i.e. eye protection, gloves, shoe covers, surgical head covering, and gown) is required
- Physical Demands
- Ability to turn, bend, squat, kneel, crawl, reach, push, pull, maneuver in tight spaces, and side-to-side turning of neck
- Ability to maneuver heavy equipment; lift, carry, and balance items weighing up to 50 pounds individually or additional weight with assistance
- Full range of body motion; gross and fine motor abilities sufficient to provide safe and effective care
- Repetitive and constant standing for prolonged periods
- Normal, correctable vision and hearing required including the ability to accurately discern color as necessary to perform job functions
Qualifications:
● Education: High school diploma/GED required. Some college preferred.
● Certifications: Certified Registered Central Sterile Technician (CRCST) or Certified Surgical Technician (CST) a plus.
● Previous Experience: one year OR experience preferred, 2-5 years face to face customer service experience
● Outstanding customer service skills, ability to build and maintain strong rapport with hospital teams
● Must have excellent communication and negotiation skills
● Possess excellent leadership skills; ability to effectively build teams and direct the work of others
● Ability to quickly and accurately anticipate needs, and appropriately respond
● Experience with Microsoft Suite; Outlook, Word, Excel
● Availability for 24/7 hospital coverage including weekday, weekend, and holiday rotational scheduled and on-call shifts