Canopy Health is a community of caregivers championing health. Owned by physicians and hospitals, our focus is on improving health, advocating for the entire Bay Area, and supporting individuals in a way that is empathetic and respectful. Our large and growing network of physicians and other providers offers consistently high-quality care with clear, foreseeable costs. Now is your chance to apply your passion to our mission. We are hiring smart thinkers and doers who want to work for a leader and innovator in the challenging, ever-changing healthcare space.
Purpose of Role
- Provide excellent customer service for our members, partner medical groups, partner health plans, brokers and providers. Solve issues with empathy and own the case until it is completely resolved. Provide a positive, highly personalized customer experience
- Input and track cases in Salesforce with accuracy
- Follow up on cases and ensure proper documentation for reporting
- Identify and provide trends and analysis to management
- Answer as many questions as possible by utilizing all available resources throughout the network while being an advocate for Canopy Health
Minimum Requirements (Education/Experience/Skills/Certifications)
Education/License:
- Must have a minimum of 2 years of direct customer service preferably in a healthcare setting, medical billing call center, health plan call center or medical group managed care call center
- Familiarity with computers and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
- Strong understanding of medical billing, patient billing, insurance billing and insurance
Skills/Knowledge:
- Excellent written and verbal communication skills
- The ability to handle difficult contacts diplomatically, patiently, and calmly
- Strong computer skills
- Must be detail-oriented and possess superior follow through skills
Key Relationships:
- All Canopy Health Plans, Medical Groups, Providers, Canopy Health's MSO and Members