Remote Service Center Lead

Summary/Objective

This is an exciting opportunity to join one of the top 300 fastest growing private companies in the entire United States. As a support to the Service Center Manager, the remote Lead will be the main point of contact at the customer onsite location.  The Lead is responsible for maintaining the device flow from the customer site to Staymobile’s San Antonio Service Center and performing onsite repairs. If you are a leader with strong problem-solving abilities and a drive to exceed performance expectations, then this role is a great opportunity to advance your career!

Essential Functions

  • Main point of contact for customer at customer site in relation to pick-up/deliveries and device flow to San Antonio Service Center
  • Assisting with local pick-up and deliveries as needed
  • Processing inbound and outbound device shipments to Service Center
  • Ensure pick-up and deliveries are happening in accordance with customer schedule
  • Perform diagnostics of customer technology and make recommended repairs
  • Follow technical SOP including proper diagnostic notation, reporting of inventory, and maintaining clean workspace
  • Complete necessary inventory counts to ensure accuracy of inventory on hand
  • Assists in maintaining and reinforcing specific repair process standards and ensuring the location remains compliant
  • Maintaining designated Staymobile workspace at customer location
  • Communicate any customer concerns or issues to direct leadership
  • Ensure device information is entered into Staymobile systems accurately
  • Monitoring and coaching to improve team and individual performance
  • Assisting with recruiting, hiring, and retaining a diverse workforce as needed
  • Creating excitement and engaging all team members in new business opportunities and strategies
  • Additional responsibilities as needed

Required Education, Skills & Qualifications

  • High School diploma, college degree preferred but not required
  • A strong competency in leading, developing, mentoring, and coaching
  • Ability to obtain an elevated understanding of processes, procedures and responsibilities performed by direct reports
  • Highly organized, strong attention to detail, and time management skills

Competencies

  • Training
  • Communication Proficiency
  • Time Management
  • Ethical Conduct
  • Technical

Supervisory Responsibility

This position has supervisory responsibility for 1 or more team members

Work Environment

The position operates in a conditioned facility along with performing duties in outside weather conditions including extreme heat and cold.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work
This is a full-time position. Typically, this position will work M-F with times varying based on customer needs.

Travel

This position may require up to 50% local travel.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

 

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