JOB DESCRIPTION

NetSuite Administrator                                                                     

 

SUMMARY/OBJECTIVES

This is a newly created role and is a great opportunity for a skilled NetSuite Administrator to come on board and grow the NetSuite team. The NetSuite Administrator will be responsible for supporting the recently launched NetSuite ERP and CRM systems.  We are looking for a business process savvy candidate with the skills to contribute continuous improvement design, configuration, custom scripting, as well as the skills to manage the production environment.

 

ESSENTIAL FUNCTIONS

·       Partner with the business users to understand their processes and support their optimized use of NetSuite

·       Direct post go-live optimizations and follow-up on development efforts

·       Primary point of contact for application support managing any escalations to NetSuite support

·       Manage user access and maintain proper system access/roles/rights

·       Support user requests for new searches, reports, KPI’s and dashboards

·       Plan, review, and manage change configurations, customization, and 3rd party integration requests

·       Fully document existing and new customizations and workflows

·       Develop, test, and deploy application extensions using system API and 3rd party tools

·       Manage NetSuite integration with internal and external systems

·       Ability to create scripts and workflows to meet business requirements 

·       Develop, test, and deploy NetSuite customizations and new functionality based on changing business needs 

·       Manage business process testing for ongoing NetSuite upgrades

·       User Training (Process/Systems)

·       Monitoring the health of NetSuite processes 

·       All other duties as assigned

QUALIFICATIONS

·       5 plus years’ experience in systems applications consulting, either internally via an IT organization or externally with a consulting firm or software provider

·       NetSuite integration and/or customization experience  

·       Solid experience in change management and Business Process Mapping in support and / or in conjunction with a major IT initiative

·       Excellent troubleshooting and problem-solving skills

·       Ability to provide alternative options to solve business problems with the system or process

·       Working knowledge of and experience using XML, JavaScript, HTML, and SQL

·       Excellent communication on both technical and non-technical contexts is required as well as working under deadlines in a fast-paced environment and prioritizing competing demands

·       Working knowledge/experience with NetSuite, ERP and CRM systems

·       Ability to interact well within a team but is equally able to work independently

·       Self-motivated personality with dedication to completing duties quickly

·       Must be detail-oriented, well organized, and punctual

·       Multi-tasking is a must, with minimum supervision and the ability to remain patient and calm in high-pressure situations

·       Ability to be a quick problem solver

·       Strong work ethic and exhibits a “sense of urgency”

·       Graceful under pressure

SKILLS & KNOWLEDGE

·       Certified NetSuite Administrator

·       Expert in MS Excel, SQL, MS Access

·       Experience with ISO and R2 audits

·       NetSuite e-commerce experience preferred

·       NetSuite Administration experience required

·       Project Management experience required

·       Knowledge of Lean management systems

·       Ability to lead a team and collaborate cross functionally

·       Experience in manufacturing, distribution, and/or service environment preferred

EDUCATION

·       Bachelor’s Degree in a related discipline

·       Master’s degree in related discipline or MBA is a plus

WORK ENVIRONMENT

This position operates in a conditioned facility

 POSITION TYPE

This is a full-time, exempt position

TRAVEL

Less than 20%

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice