This position is expected to work as a valued member of the Staymobile team.  The position will responsible for the day-to-day operations inclusive of electronics repair and services. You will be accountable for leading team members in a manner that fosters a world-class client experience and drives exceptional business results.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.      Manages the day-to-day operations of the site including scheduling, lean standards, expense management, inventory integrity, security and protection of client assets

2.      Provides work direction, training and development for team members and monitors skill development

3.      Communicates and coaches team members to help achieve Company strategy, local business plans, execute SOP and provide world class customer service

4.      Analyzes and evaluates both financial and team member performance to develop plans that drive site and individual performance and overall Company revenue

5.      Monitor sales activity, employee productivity, merchandising standards, customer service, and processing

6.      Provide direction and management authorization as needed

7.      Resolve complex client/customer issues

8.      Review/generate management reports as needed

9.      Assists clients per SOW to solve their technology needs which range from setting up new services, to fixing/troubleshooting or repairing a solution under coverage

10.  Assists Regional Service Manager with recruiting, hiring, and retaining a diverse workforce 

Required Education, Skills, and Qualifications

1.      High school diploma or GED

2.      3 - 4 years of customer service experience

3.      1-2 years of management experience

4.      Must be at least 18 years of age

5.      Highly organized, strong attention to detail, and time management skill

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