Devops Engineer at Rul.ai (Remote OK)

Campbell, Silicon Valley, San Francisco Bay Area · Full Time

Named by Bloomberg as one of the 50 Most Promisingps in 2017, Rulai is a team of proven researchers, engineers and product managers with extensive track records in AI development. Our team members have unique expertise, building AI platforms and technologies for Facebook, Google, Microsoft, IBM, Baidu and Alibaba as well as leading award-winning academic research. Collectively, we have made pioneering contributions to natural language processing, deep learning and personalized recommendation systems. We are backed by top tier VCs.  


We are seeking a Devops engineer with very strong technical skills, who is excited about enabling AI for customers. This is an outstanding opportunity for a highly motivated individual to be a member of an unusually talented team, utilize the full range of infrastructure and system management skills, and work on a revolutionary new technology platform. If you want to work in an agile, collaborative environment, are fascinated with technology, and passionate about building best in class web AI applications, we may have a position for you on our team. 

Responsibilities: 

  • Design and implement build, deployment, and configuration management 

  • Build and test automation tools for infrastructure provisioning

  • Monitor metrics and develop ways to improve 

  • Share on-call duty to keep services running 24x7

  • Improve infrastructure and development environment


Requirements: 

  • Strong background in Linux Administration 

  • Experience with automation/configuration management

  • Ability to use a wide variety of open source technologies and cloud services (experience with AWS is required) 

  • Hands-on at writing Shell, Bash, Python script

  • A working understanding of other programming languages, e.g., Java, Javascript, is a big plus

  • Knowledge of best practices and IT operations in an always-up, always-available service 

  • Willing and enjoy learning new technologies


About Rulai

Silicon Valley-based Rulai delivers AI virtual customer assistance that reduces sales and support costs, increases sales conversion rates and improves customer experience with quick, always-available, chat-and SMS-based, human-like conversational engagement.  These smart agents, driven by Rulai Natural Language Understanding (NLU) and Deep Learning  technologies, enable brands to handle their growing customer interaction volume faster and more efficiently by answering customer questions,completing tasks and learning from live agent:customer interaction.  Rulai Virtual Assistance complements live support with seamless escalation to human agents when desired or required for more complex issue resolution. Rulai solutions are developed and supported by a team of award-winning computer scientists and engineers widely considered to be among the world’s leading experts in the field of Machine Learning.

Like a typical Silicon Valley start-up’s, we are made of a group of highly motivated and smart/creative talents. We enjoy solving challenging and meaningful problems(the really hard ones).  We take great pride in building our product and enabling our customers for greater success in doing their businesses. Together as a team, we are poised to disrupt the enterprise customer service space and hence serve consumers like you to have a much smoother and enjoyable customer service experience.