Who Are We?
Continuum (ContinuumGlobal, Inc.) is a next-generation marketing services firm that works with leading global and national clients to design, transform and run digital marketing operations that enable them to scale, optimize and improve marketing performance. With 800+ professionals in offices in the US, UK and India, our services include digital marketing operations, technology development, data operations and advisory services.
Summary
Continuum is seeking a Platform & Onboarding Architect with a proven track record of implementing third party email platforms and setting up account team work flows. The person will be a strategic thought leader and support new clients and programs in partnership with the account team. This person will be the first point of contact when a new client comes onboard. The ideal candidate would have experience working at an Email Service Provider (ESP) supporting product management, new client onboarding, and implementation.
This is an exciting opportunity for the right candidate to work with major global brands with large global audiences, the latest technologies and complex marketing mixes in digital channels: email, push, in-app, SMS, etc.
Role
Develop a trusted advisor relationship with key client stakeholders and executive sponsors.
New client onboarding/migration between Email Service Providers (ESPs)
Solutions architecture/implementation for platform integration for third party platforms (Adobe Campaign Manager, Acoustic, or Salesforce Marketing Cloud etc).
Supporting customers and internal teams from onboarding and training through to long-term email campaign deployment.
Creation of the operating model, including diagrams, roles and responsibilities, and process flows.
Creation of design and reporting templates to measure success
Transition documentation
Lead pilots, ensuring a seamless hand-off to ongoing operations teams
Requirements:
7+ years of related industry experience in technology and process consulting in a customer facing capacity
Hands on experience with ESP platform implementation for Acoustic, Adobe Campaign Manager, or Salesforce Marketing Cloud, etc
Experience setting up push, email, in app messaging campaigns
Bachelor’s degree
Proven ability to collaborate cross-functional teams globally, work experience with India is a plus
Analytics software experience with Google Analytics, Optimizely, Tableau, SQL preferred
What's on Offer
Competitive base salary; PTO; benefits; remote/flexible working
Applicants must have work authorization in the US that does not now or will not in the future require sponsorship of a visa for employment authorization in the US. (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status)